Job Description

1. Administration & Documentation

• Record and update all sales and service transactions in the computer system
• Prepare invoices, receipts, quotations, and related documents
• Maintain and update customer records and repair status
• Assist in preparing daily, weekly, and monthly reports

2. Repair Job Coordination

• Register incoming phones for repair and record reported issues
• Update customers on repair progress and completion status
• Coordinate with technicians regarding repair updates
• Ensure repaired devices are properly recorded and returned to customers

3. Stock & Inventory Management

• Manage accessories and spare parts inventory
• Record stock in and stock out transactions
• Assist with monthly stock take
• Report low stock levels to management

4. Customer Service Support

• Attend to walk-in customers and respond to WhatsApp / phone inquiries
• Provide repair pricing and product information
• Handle customer complaints professionally
• Support accessory sales and upselling

5. Online Platform Management (If Required)

• Manage online repair orders
• Reply to online customer inquiries

6. General Duties

• Maintain cleanliness and professionalism at the counter area
• Assist in promotional activities and sales campaigns
• Comply with company SOP and management instructions
• Perform any other duties assigned by management
• Ability to work unsupervised while prioritizing and delivering timely, high-quality work
• Other duties as assigned by leader, supervisor and manager

Job Requirements

• Minimum SPM or equivalent qualification 
• Basic computer skills (e.g., Microsoft Excel and data entry systems) 
• Good communication skills; able to communicate in Mandarin (proficiency in English and/or Malay is an added advantage) 
• Customer service-oriented with a friendly and patient attitude 
• Responsible, detail-oriented, and able to work independently 
• Able to work in a fast-paced environment with good time management skills 
• Possess basic sales skills; candidates with retail or related experience are preferred 
• Able to multitask and handle unexpected situations effectively 
• Willing to learn new skills and undergo training as required 
• Able to work according to company schedule, including weekends and public holidays

Skills