Job Description

• Handle customer enquiries and attend to customer needs
• Runs basic tests and conducts diagnosis of customer’s phone problems
• Learning latest phone repair skill and knowledge , processes and procedures
• Fix phone software problem
• Repairs and phone units according to requirements and issues
• Reassembles cell phones after making repairs or replacing parts
• Ensure that all repairs performed meet the company’s quality standards
• Maintain cleanliness and professional appearance of the repair station and retail shop
• Maintain a positive work environment
• Support productivity by ensuring all service deadlines are met
• Provide relevant repair information to admin and other department for recording purposes
• Ability to work unsupervised while prioritizing and delivering timely, high-quality work
• Other duties as assigned by leader, supervisor and manager

Job Requirements

•  Minimum SPM or equivalent qualification 
• Basic computer skills (e.g., Microsoft Excel and data entry systems) 
• Good communication skills; able to communicate in Mandarin (proficiency in English and/or Malay is an added advantage) 
• Customer service-oriented with a friendly and patient attitude 
• Responsible, detail-oriented, and able to work independently 
• Able to work in a fast-paced environment with good time management skills 
• Possess basic sales skills; candidates with retail or related experience are preferred 
• Able to multitask and handle unexpected situations effectively 
• Willing to learn new skills and undergo training as required 
• Able to work according to company schedule, including weekends and public holidays

Skills