CUSTOMER SERVICE PRO_ MANDARIN
SRG Asia Pacific Sdn Bhd
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This job is for a Mandarin-speaking Customer Service Pro who excels in communication, problem-solving, and teamwork. You might like this job because it focuses on enhancing the customer experience and requires proactive decision-making.
RM 3500 - RM 4000
Plaza Sentral, KL Sentral
Full-Time
Job Description
Customer Service Pro Wanted! 🌟
Role Overview: Are you a people person who thrives on making every interaction count? We’re looking for a Customer Service Pro to handle emails and phone calls with flair, making sure every customer leaves with a smile. If you’re ready to help us up our game in service quality and keep our focus on the customer experience, we want you on our team!
What You’ll Do:
- Be a Communication Rockstar: Nail both verbal and written interactions with team members and customers.
- Spot Opportunities: Always be on the lookout to enhance the customer experience and make things better.
- Stay Organized: Keep your work on point with a keen eye for detail and a logical approach.
- Handle Pressure Like a Boss: Manage busy times and deadlines without breaking a sweat.
- Take Initiative: Make smart, proactive decisions to drive awesome results.
- Research Like a Pro: Use your skills to find solutions and apply them with good judgment.
- Team Player Vibes: Work well with others and adapt quickly to changes.
- Level Up the Experience: Find new ways to make our customer service shine.
- Positive Energy: Keep the workplace upbeat and encourage your teammates.
- Professional Demeanor: Build credibility quickly with everyone you interact with.
Job Requirements
What We’re Looking For:
- Fluent in Mandarin and English (both speaking and writing).
- SPM/Diploma/Degree in any field.
- Fresh grads and retirees are totally welcome to apply.
- 1 year of experience in a related field is a plus.
- Excellent communication skills and phone etiquette.
- A customer-first mindset.
- Great at multitasking, prioritizing, and managing your time.
- Adaptable and resilient in a fast-paced environment.
- Able to work independently as well as part of a team.
Ready to make an impact? Apply now and join our awesome team! 🚀
Skills
Company Benefits
Career Growth and Development
We put your career growth first. We offer a variety of learning opportunities to help you advance, including training programs and mentorship.
Modern and Comfortable Workspaces:
Our modern workspaces are designed to support productivity and ensure a comfortable and engaging work environment
Recognition and Rewards:
Your hard work and achievements don’t go unnoticed. We celebrate successes and milestones.
Inclusive and Diverse Work Environment:
With colleagues mix of local and expatriate team members, you’ll experience a rich, inclusive culture that values different perspectives and idea
Cutting-Edge Technology
Utilize the latest technology and tools to enhance your productivity and streamline your work processes,
Employee Engagement Activities
Participate in regular team-building activities, social events, and company-sponsored gatherings that promote a fun and engaging work environment.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
SRG Asia Pacific Sdn Bhd
Welcome to SRG AP – Where Exceptional Service Meets Innovation! 🚀
About Us: SRG AP, a proud subsidiary of PGSBPO Pte. Ltd., made its debut in Malaysia with a mission to elevate customer management through top-notch back-office processing. Since 1996, we’ve been at the forefront of delivering stellar communication services, thanks to the vision of industry pioneers.
Why We’re Awesome:
- Global Reach: Headquartered in the vibrant KL Sentral, Kuala Lumpur, we’re strategically positioned to stay connected globally—both physically and technologically.
- Experience & Impact: We’ve successfully handled over 500 projects across various industries and currently support up to 700 seats in our centers.
- Diverse Team: Our team of 800 locals and expatriates brings together expertise in 15 languages, ensuring a rich, diverse, and proficient service experience.
Join Us: Be part of a dynamic company that’s continuously growing and innovating in the world of customer service and back-office excellence. At SRG AP, your skills and ideas make a real difference!
CUSTOMER SERVICE PRO_ MANDARIN
RM 3500 - RM 4000
Plaza Sentral, KL Sentral
Full-Time