Job Description

Job Summary:

We are seeking a dedicated and enthusiastic Digital Live Chat Support Representative to join our team. In this role, you will provide exceptional customer service and support to our clients through live chat. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via live chat.
• Assist customers with product information, order status, and troubleshooting.
• Resolve customer issues efficiently and effectively while maintaining a positive attitude.
• Document interactions and feedback in the customer relationship management (CRM) system.
• Collaborate with other departments to escalate complex issues when necessary.
• Maintain a thorough knowledge of our products and services to provide accurate information.
• Identify opportunities to improve processes and customer experience.
• Meet or exceed performance metrics, including response time and customer satisfaction scores.

Job Requirements

 Qualifications:

• High school diploma or equivalent; relevant experience preferred.
• Excellent written communication skills with a strong attention to detail.
• Proven customer service experience, preferably in a digital or live chat environment.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with CRM software and live chat tools is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive and friendly attitude with a passion for helping customers.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A dynamic and supportive team environment.
• Ongoing training and development.

Skills