Job Description

Job Summary: We are seeking a motivated and detail-oriented IT Support Intern to join our dynamic team. This role is ideal for someone who is passionate about technology and eager to gain hands-on experience in providing technical support. You will assist with troubleshooting, maintaining IT systems, and ensuring that our technology runs smoothly for all users.

Key Responsibilities:

• Technical Support: Provide first-level support for hardware and software issues via phone, email, or in-person. Assist users in resolving technical problems and ensuring minimal disruption to their work.
• Troubleshooting: Diagnose and troubleshoot technical issues related to desktops, laptops, printers, and other IT equipment. Escalate complex issues to senior team members as needed.
• System Maintenance: Assist in the setup, configuration, and maintenance of IT equipment and software, ensuring all systems are up to date and functioning efficiently.
• Documentation: Maintain detailed records of support requests and resolutions in our ticketing system. Help create and update user manuals and technical documentation.
• User Training: Support the training of staff and interns on basic IT procedures and the use of software applications, promoting best practices for technology use.
• Inventory Management: Assist with managing IT inventory, including tracking equipment, software licenses, and supplies.

What We Offer:

• Hands-On Experience: Gain valuable practical experience in IT support within a professional environment.
• Mentorship: Work alongside experienced IT professionals who will guide you and help you grow your skills.
• Networking Opportunities: Build connections within the IT industry and explore potential career paths.
• Flexible Hours: Accommodating schedule to support your academic commitments.

How to Apply: If you are eager to kickstart your career in IT support and make a positive impact on our team, please submit your resume and a cover letter detailing your interest in the position.

Join us and take the first step towards a rewarding career in technology!

Job Requirements

Qualifications:

• Education: Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Technical Skills: Familiarity with Windows and Mac operating systems, basic networking concepts, and common software applications (e.g., Microsoft Office).
• Problem-Solving Skills: Strong analytical and troubleshooting skills, with the ability to think critically and resolve issues efficiently.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Team Player: Ability to work collaboratively in a team environment, demonstrating flexibility and a willingness to learn.

Skills