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This job is perfect for night owls! You'll be a Customer Service Superstar handling inquiries, issues, and ensuring top-notch service on the PM shift. You might like this job because you can make a difference and work evening hours.
RM 2500 - RM 3000
Plaza Sentral, KL Sentral , Kuala Lumpur
Job Description
Join Our Customer Service Dream Team – PM Shift! 🌟
Role Overview: Are you a night owl with a knack for making people feel heard and valued? We’re on the lookout for a Customer Service Superstar to rock our PM shift! You’ll handle inquiries, resolve issues, and keep our customers smiling while ensuring top-notch service. If you’re ready to make a difference and love working the evening hours, this is your spot!
What You’ll Do:
- Be a Customer Hero: Handle customer inquiries and issues with a friendly, solutions-oriented approach.
- Showcase Your Skills: Use your communication chops to deliver clear, effective, and empathetic support.
- Solve Problems Fast: Address and resolve customer concerns promptly, keeping their experience positive.
- Handle Inquiries Efficiently: Manage and respond to a variety of customer queries via phone, email, and chat.
- Stay Cool Under Pressure: Balance multiple tasks and maintain a calm, positive attitude during busy times.
- Provide Feedback: Share insights on customer trends and feedback to help us continuously improve.
Job Requirements
What We’re Looking For:
- Night Shift Ready: Availability for the PM shift (flexible hours are a plus!).
- Top Communicator: Excellent verbal and written communication skills.
- Problem Solver: Ability to think on your feet and resolve issues efficiently.
- Customer-Centric Attitude: Passion for delivering exceptional customer service.
- Tech-Savvy: Comfortable using various customer service tools and platforms.
Keywords: #CustomerService #PMShift #ProblemSolver #TechSavvy #NightOwl
Ready to make an impact on our evening crew? Apply now and be part of a team that values your skills and passion!
Skills
Company Benefits
Career Growth and Development
We put your career growth first. We offer a variety of learning opportunities to help you advance, including training programs and mentorship.
Modern and Comfortable Workspaces:
Our modern workspaces are designed to support productivity and ensure a comfortable and engaging work environment
Recognition and Rewards:
Your hard work and achievements don’t go unnoticed. We celebrate successes and milestones.
Inclusive and Diverse Work Environment:
With colleagues mix of local and expatriate team members, you’ll experience a rich, inclusive culture that values different perspectives and idea
Cutting-Edge Technology
Utilize the latest technology and tools to enhance your productivity and streamline your work processes,
Employee Engagement Activities
Participate in regular team-building activities, social events, and company-sponsored gatherings that promote a fun and engaging work environment.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
SRG Asia Pacific Sdn Bhd
Welcome to SRG AP – Where Exceptional Service Meets Innovation! 🚀
About Us: SRG AP, a proud subsidiary of PGSBPO Pte. Ltd., made its debut in Malaysia with a mission to elevate customer management through top-notch back-office processing. Since 1996, we’ve been at the forefront of delivering stellar communication services, thanks to the vision of industry pioneers.
Why We’re Awesome:
- Global Reach: Headquartered in the vibrant KL Sentral, Kuala Lumpur, we’re strategically positioned to stay connected globally—both physically and technologically.
- Experience & Impact: We’ve successfully handled over 500 projects across various industries and currently support up to 700 seats in our centers.
- Diverse Team: Our team of 800 locals and expatriates brings together expertise in 15 languages, ensuring a rich, diverse, and proficient service experience.
Join Us: Be part of a dynamic company that’s continuously growing and innovating in the world of customer service and back-office excellence. At SRG AP, your skills and ideas make a real difference!