AI-generated summary
This job is for a Service Desk Analyst in an MSP (Managed Service Provider) environment. You might like this job because you will be coordinating tickets, facilitating communication with IT engineers, and ensuring excellent customer support.
RM 2800 - RM 3800
Shah Alam/ Klang
Full-Time
We are currently seeking a Service Desk Analyst to join our dynamic team in an MSP (Managed Service Provider) environment. The primary role of the Service Desk Analyst will revolve around efficiently coordinating and managing assigned tickets, facilitating communication with IT engineers, and ensuring top-notch customer support.
Role Overview:
As a Service Desk Analyst, you will be at the forefront of our customer support efforts, ensuring that all service requests are addressed promptly and professionally. We are looking for a candidate with exceptional organizational skills, the ability to thrive in a fast-paced environment, and a strong commitment to maintaining positive customer relationships.
Key Responsibilities:
Ticket Coordination and Customer Liaison:
Customer Interaction and Communication:
Customer Relationship Management:
Ticket Escalation:
Timely Ticket Resolution:
Documentation and Reporting:
Continuous Learning:
Qualifications and Skills:
If you are a proactive, customer-focused individual with a passion for IT support and service excellence, we encourage you to apply and join our team. We look forward to welcoming a dedicated Service Desk Analyst who can contribute to our mission of providing top-tier IT support to our valued clients.
We have a comprehensive career growth plan for our people. We want you to grow with us together.
Our people are entitled to an annual birthday leave.
Hospitalization insurance and medical allowance.
Choose where you want to work. We have offices in Klang, KL & Johor Bahru.
From outdoor activities to lunch gathering, we have at least one activity organized per month.
We are solution partners with big brands - Microsoft, HP & Dell to name the least.
Last active - few hours ago
1 - 3 Years of Experience
Junior Executive
Customer Service