Job Description

Your Growth & Impact

• Build credibility: Manage front desk and client interactions to strengthen our local reputation and referral pipeline.
• Develop practical skills: Gain hands-on experience in office systems, bookings, and simple financial tasks that boost your admin career prospects.
• Expand your network: Work closely with therapists, managers, and vendors to grow professional connections in the beauty and wellness scene.
• Increase responsibility: Own daily operations and small projects that prepare you for senior admin or office management roles.
• Improve efficiency: Learn and suggest improvements to our booking and inventory flow to make work easier for everyone.

Job Requirements

Responsibilities

Office Operations

• Manage the front desk, greet clients, answer phone calls and respond to basic enquiries quickly.
• Operate booking systems and update appointment schedules to minimise gaps and double bookings.
• Handle petty cash, process basic payments and assist with daily reconciliation of receipts.
• Order and track supplies to keep treatment rooms stocked and notify managers when stock runs low.

Client & Front Desk Support

• Check clients in and out, confirm service details and ensure consent or intake forms are completed when needed.
• Follow up on bookings and reminders by phone or SMS to reduce no-shows and keep the schedule full.
• Collect client feedback and pass useful notes to therapists and managers for service improvement.
• Coordinate simple customer service issues and escalate unresolved matters to the centre manager.

Records & Financial Admin

• Maintain clear client records and update contact details in our system for accurate reporting.
• Prepare daily and weekly sales summaries for the manager and assist during month-end checks.
• Support simple invoicing, receipts filing and document organisation for audits and reviews.
• Help implement small process improvements to reduce errors and save time at the front desk.

Requirements

Qualifications & Experience

• Minimum 2 years of any office administration or front desk experience, ideally in retail, salon, or hospitality settings.
• Certificate or diploma in business administration or related field is a plus but not mandatory.
• Comfortable working in a small team and available for shifts typical of salon hours.

Hard Skills & Knowledge

• Proficient with Microsoft Office and familiar with booking or POS systems, with quick keyboard and data entry skills.
• Basic cash handling and simple bookkeeping experience for daily reconciliation tasks.
• Knowledge of inventory tracking and ordering routines to maintain stock levels and supplies.
• Good record keeping for client files and ability to prepare straightforward sales summaries.

Soft Skills & Qualities

• Warm and professional communicator who values client comfort and clear service instructions.
• Organised and reliable, able to prioritise tasks and handle busy front desk periods calmly.
• Detail oriented with a practical approach to solving small operational problems.
• Willing to learn, accept feedback and take on more responsibility as trust grows.

Skills