Job Description

Ready to be the friendly face at a busy beauty studio? Working with us at SS Beauty & Wellness Sdn Bhd means joining a close-knit team that offers beauty and wellness treatments plus retail products to local clients.

Your role keeps the salon running smoothly by welcoming guests, managing bookings, and handling payments. You make daily operations reliable so therapists can focus on delivering great treatments.

What Is Waiting For You

• Build hands-on experience in a customer-facing role at a local beauty and wellness studio. This helps you grow practical retail and service skills.
• Expand your network with regular client interactions and connections to therapists and suppliers. Those relationships help your career in beauty or retail.
• Gain confidence handling cash, card and POS systems under simple, well-defined procedures. That experience improves your operational readiness for future roles.
• Connect with a supportive team where reliability and friendly service are noticed and rewarded. Learn informal management tasks that prepare you for shift lead roles.

Job Requirements

Responsibilities

Front Desk & Customer Experience

• Welcome clients warmly, confirm appointments, and register walk-ins using the salon booking calendar.
• Handle phone and WhatsApp enquiries professionally, answer common service questions, and follow up on bookings.
• Maintain a neat reception and retail display, restocking product shelves and tidying the waiting area each shift.

Cash Handling & Point of Sale

• Operate the POS to accept cash, card and mobile payments, issue receipts, and update transaction logs.
• Perform daily cash counts and reconcile takings at the end of each shift, preparing deposit documentation for the manager.
• Process refunds and exchanges according to store policy and escalate any discrepancies promptly.

Operations & Administrative Support

• Manage the appointment schedule, assign bookings to therapists, and notify staff of changes during the day.
• Track retail inventory levels and alert the manager when items need reordering.
• Assist with opening and closing duties, basic cleaning tasks, and simple maintenance requests to keep the salon presentable.

Requirements

Qualifications & Experience

• Minimum of 2 years working experience in reception, retail, salon or hospitality roles, with customer-facing duties.
• Minimum SPM or equivalent; formal hospitality or retail certificates are a plus but not required.
• Experience handling POS systems and basic cash reconciliation in a small business setting.
• Availability to work flexible shifts including weekends and public holidays as required by the salon roster.

Hard Skills & Knowledge

• Practical cash handling and basic bookkeeping for daily takings and simple reconciliations.
• Proficiency with POS terminals and experience using WhatsApp or phone for client communication.
• Basic numeracy and comfort using Microsoft Excel or Google Sheets for simple reports.
• Familiarity with appointment booking tools or calendars and retail stock tracking procedures.

Soft Skills & Qualities

• Strong customer service attitude with clear, polite communication and good phone manners.
• High attention to detail and honesty when handling cash and client information.
• Ability to multitask calmly during busy periods and prioritise routine front-desk duties.
• Team player who supports colleagues and helps maintain a friendly, welcoming salon atmosphere.

Skills