Tenant Relations Executive/Officer (Shopping Mall)
Staffing Rec
RECRUITMENT firm
AI-generated summary
- Manage tenant relations: liaise with teams, resolve enquiries, complaints & ops issues.
- Busy shopping-mall retail hub; coordinate tenant campaigns, events and reports for Management.
- Boost tenant sales; influence renewals & shape strategy!
RM 3000 - RM 4500
Full-Time
Be an early applicant
Job Description
- Manage tenant relationships and act as the key liaison between tenants and internal departments.
- Handle and resolve tenant enquiries, complaints, disputes and operational issues.
- Monitor and analyse tenant sales performance, market trends and business needs, providing insights and recommendations.
- Prepare sales and tenant performance reports for Management review.
- Support tenants in improving sales, service standards and overall business performance.
- Monitor tenant contract and operational compliance, including renewal recommendations.
- Coordinate tenant-related events, campaigns and internal initiatives.
- Oversee Information Counter operations and ensure customer service standards and procedures are maintained.
Job Requirements
- Degree / Diploma / Cert holder.
- Preferably 1 - 3 years of Tenant Relations / Leasing / Marketing experience within Shopping Mall industry.
- Presentable, outspoken, customer-oriented with good of English.
- Excellent interpersonal skills.
- Able to work on a shift basis, including weekends.
Skills
Interpersonal Communications
Customer Relationship Management
Analytical Skills
Company Benefits
Professional Development
Continuous learning and ongoing professional growth