Job Description

The VOIP Engineer will assist in the design, implementation, and maintenance of Voice over Internet Protocol (VOIP) systems and networks. Will work closely with senior engineers to support VOIP infrastructure and ensure its reliability and performance. This role involves troubleshooting, configuring, and optimizing VOIP systems to meet business requirements. VOIP Engineer will also provide technical support to end-users and collaborate with cross-functional teams to deploy new VOIP solutions. 

Key Responsibilities

• Assist in the deployment and maintenance of VOIP systems and networks. 
• Configure VOIP hardware and software components, including phones, gateways, routers, and switches. 
• Monitor VOIP network performance and troubleshoot issues to ensure optimal functionality.  
• Provide technical support to end-users for VOIP-related problems and inquiries. 
• Assist in the integration of VOIP systems with other communication technologies. 

Operational Management 

• Configure PBX server with Asterisk, ensuring smooth operation and optimal performance of VOIP systems. 
• Utilize expertise in PBX to streamline operations and enhance functionality. 
• Apply in-depth knowledge of Asterisk to troubleshoot and resolve issues promptly, minimizing downtime. 
• Ensure network connectivity of all servers, workstations, telephony equipment, and other network appliances. 
• Configure IP phones, GSM gateways, and PRI gateways to integrate seamlessly with VOIP infrastructure, enabling efficient communication. 
• Implement procedures for backup and disaster recovery of VOIP systems, safeguarding against data loss and ensuring business continuity. 
• Develop and maintain comprehensive documentation for VOIP configurations, procedures, and troubleshooting steps, facilitating knowledge transfer and training. 

Job Requirements

• Proficiency in configuring PBX server with Asterisk and familiarity with Vicidial. 
• Proven experience with VOIP phone systems. 
• Strong knowledge of Asterisk and experience in troubleshooting Asterisk-based systems. 
• Excellent hardware troubleshooting experience.
• Knowledge of applicable data privacy practices and laws.
• Able to conduct research into networking issues and products as required. 
• Able to effectively prioritize tasks in a high-pressure environment.

Skills