Job Description

Job Summary

Ready to turn relationships into repeat customers and visible growth? Join working with us at Stingray Solutions Sdn bhd, the team behind Stingray POS System, where we build practical point-of-sale software for the Malaysian F&B and retail sectors since 2019. We support over 1,000 local businesses and focus on reliable tools that help owners simplify operations and serve their customers better.

As a Sales and Marketing Executive you will be a builder who creates scalable revenue channels and cleaner customer journeys. You will design targeted campaigns, manage the sales funnel from lead to close, and deliver demos and training so merchants adopt our POS quickly. You will also work with product and support to turn customer feedback into clearer messaging and improved onboarding flows.

Your Growth & Impact

• Expand your portfolio by owning both new business outreach and account growth, tracking progress with CRM metrics and defined targets.
• Build measurable digital campaigns across social and email channels, refine ad spend with analytics, and turn creative tests into conversion wins.
• Strengthen your technical and customer-facing skills by running product demos, conducting onboarding sessions, and resolving merchant questions alongside support.
• Advance toward senior commercial roles by leading projects, improving sales processes, and reporting results to leadership for visible career progress.

Job Requirements

Responsibilities

Sales & Account Growth

• Own the full sales cycle from prospecting to close and meet monthly revenue targets tracked in the CRM.
• Manage and expand assigned merchant accounts through upsells, renewals, and regular relationship building.
• Keep CRM data current, forecast pipeline health, and share concise progress updates with leadership.
• Work with product and support to turn merchant feedback into clearer value messaging and smoother onboarding steps.

Marketing & Demand Generation

• Plan and run measurable digital campaigns across social and email channels, optimising spend with analytics.
• Design and execute A/B creative tests and apply results to improve conversion flows on landing pages.
• Create compact campaign briefs and simple marketing assets in coordination with design and content.
• Monitor campaign KPIs and iterate to lift lead quality and reduce cost per acquisition.

Onboarding, Demos & Merchant Success

• Deliver product demos and run onboarding sessions that shorten time-to-value for merchants.
• Provide frontline technical guidance and triage common POS issues with the support team.
• Develop and maintain clear training materials and walkthroughs to boost adoption.
• Gather merchant success stories and practical feedback to support case studies and sales collateral.

Requirements

Qualifications & Experience

• 1 to 2 years of experience in B2B sales, account management, or growth roles, ideally with F&B or retail technology products.
• Proven ability to hit sales targets and manage a portfolio using a CRM system.
• Comfortable running demos, conducting onboarding, and handling technical conversations with merchant teams.
• Hands-on experience in end-to-end digital campaign execution is preferred.

Hard Skills & Knowledge

• Proficient with CRM tools such as HubSpot, Pipedrive, or similar for pipeline and activity management.
• Familiar with digital ad platforms like Facebook Ads and Google Ads, plus email marketing tools.
• Basic analytics skills using Google Analytics or equivalent to measure campaign performance and optimise spend.
• Able to produce clear onboarding guides, simple spreadsheets, and routine performance reports.

Soft Skills & Qualities

• Clear communicator who explains technical features in plain language for non-technical merchants.
• Customer-first mindset with patience and a practical approach to solving merchant problems.
• Self-motivated and organised, able to balance CRM discipline with creative campaign testing.
• Collaborative team player who partners with product, support, and leadership to improve commercial outcomes.

Skills