Job Description

KEY DUTIES & RESPONSIBILITIES

1. Source, recruit, and onboard creators at scale to support e-commerce content production.

2. Manage and coordinate creator campaigns for major brands (e.g., Torriden, SKIN1004, COSRX, Mentholatum, Hada Labo, Huggies, etc.) to ensure high-quality deliverables and performance.

3. Identify areas of improvement within tools, SOPs, and assistance programs to enhance the creator experience and efficiency.

4. Provide ongoing support, coaching, and training to creators to elevate content quality and performance; analyze successful case studies and develop structured training aligned with global and local strategy.

5. Collaborate with internal product and performance teams to secure resources that support creator growth, development, and retention.

6. Strengthen community engagement among creators to improve loyalty, activity, and long-term partnership status on the platform.

7. Lead creators to join the TikTok Affiliate Program and convert high-performing creators into permanent MCN partners.

8. Manage and optimize MCN operations, ensure compliance with platform rules, and maintain strong cooperative relationships with MCN partners.

Job Requirements

Education & Experience

• Fresh graduates are encouraged to apply.
• Experience in customer relations, influencer marketing, or seller/creator support is an advantage.

Skills & Requirements

• Familiar with social platforms such as TikTok, Instagram, WhatsApp, and Telegram.
• Strong understanding of short-form and influencer-driven content, especially on TikTok and Instagram.
• Proficient in both English and Bahasa Malaysia (required to support local creators/public figures).
• Ability to communicate in Chinese is preferred (to collaborate with a wider creator groups)
• Data-driven, strong execution skills, proactive communication, collaborative nature, and good time management.
• Able to adapt and thrive in a fast-paced and dynamic working environment.

BENEFITS

• High commission available after probation, based on performance.
• Opportunity to work closely with well-known skincare, beauty, and lifestyle brands such as Torriden, SKIN1004, COSRX, Mentholatum, Hada Labo, Huggies, and more.
• Exclusive invitations to brand product launching events, campaign showcases, and industry networking sessions, providing direct exposure to brand partners and influencers.
• Learning and growth opportunities in social commerce, influencer management, and digital content strategy.
• Monthly team-building activities to keep the workplace fun & connected.
• Fast-paced career development environment with supportive mentorship.

Skills