Everyone who works at StoreHub will get an Apple Macbook to use!

Apple Macbooks for everybody

Free Season Parking

Medical & Dental Benefits

Nicely brewed coffee to start your day with!

Free Nespresso Coffee

We believe food should never be more than a 3 min walk away from where people work!

Fully Stocked Fridge

Learning Budget

StoreHub

StoreHub is one of Southeast Asia's fastest growing technology companies, serving over 17,000 businesses across the region.
Our mission at StoreHub is to Enable Everyone, big or small, to build Successful Businesses. Through our mission, we're not just serving businesses; we're serving the broader goal of creating a more equitable, thriving world.
We enable businesses to be successful by automating operational excellence and customer growth on our merchant platform for omnichannel retail and F&amp;B businesses. The platform consists of a comprehensive range of products such as the Cloud-Based POS, Inventory Management System, Online Ordering and Loyalty Automation.
Why our mission matters to us:
Technology is no longer a nice-to-have.
In today's fast-changing world, technology has become essential for businesses to survive and also thrive.
But there is still a huge gap between those that have access and the ones that don't.
The biggest problems in the world today often stem from these inequalities: food, education, and technology.
At StoreHub, we're committed to making technology accessible to everyone, not just a privileged few.
By choosing to serve needs, not just profit, we level the playing field for those who have traditionally been marginalised in the technology race.

Who we are

A Place Where People Thrive At StoreHub, we use the term “pro sports team” to describe how we operate, referring to ourselves as Players (our teammates) and Coaches (our managers). In a pro sports team, we know that winning involves working together with teammates who are extraordinary at what they do and are highly effective collaborators. 
The satisfaction of being on a pro sports team is immense. Our vision of a great workplace is not free lunches, fancy buildings, or frequent parties. Instead, we believe a great workplace is about a group of people in singular pursuit of ambitious goals - in serving needs of businesses, big or small, by making technology available for everyone.&nbsp;
 In our team, we let results speak for themselves. There’s no reward for long hours with poor results, and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person’s contribution. Our model works best for people who value teammates that deliver strong outcomes and results. While our players are fantastic, we know we can always be better. We believe that being at the top of our game must not hinder our desire to constantly pursue growth. Simply assembling a group of talented people in itself is not enough to win goals. They would need to train together to develop cohesion and chemistry, which synergise multiple talents into a single formidable force. In joining us, you’d be signing up for a journey of professional and personal growth with other driven and talented people. You can expect to learn from each other and build something meaningful as a dream team. An important discipline we practice to facilitate growth and teamwork is radical candour - we only say things about teammates that we say to their face (and in a respectful manner). And this goes for interactions with peers, managers, and even with our CEO. We embrace this level of directness so that feedback is real, praise is specific, and criticism is helpful. An important component to our culture of candour is developing a strong sense of self-awareness through frequent and meaningful reflections. We believe that candour and reflection help us grow individually and as a team, with more intentionality and less drama. We use Apple MacBooks, work in a modern and open office, with free parking, a fully stocked pantry, learning benefits, and provide health insurance. These are not random perks. Rather, we know that the right tools and environment are productivity multipliers that help set our team up for success. From ergonomic chairs, to blazing fast Internet, and optimum sunlight at work stations - no detail is ever too small in our design and desire to best support our team’s performance. You will also be introduced to over 20 different tools that we use to support basic tasks, so that we can focus our minds on the kind of work that matters. If what you’re reading about our team and work philosophy excites you, do get in touch! We’d be just as excited to meet and get to know you as well.

Our Team

How A Lingerie Retail Store Inspired This Co-Founder's Tech Startup

Why StoreHub is the place for you

StoreHub is one of Southeast Asia's fastest growing technology companies with a revolutionary iPad POS system that changes how retailers run their business

Are you driven, results-oriented and a team player?
With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.
At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
As a Customer Care Representative (Multilingual) at StoreHub, you will be the frontline support for our base of Retail and Restaurant businesses, helping them navigate and maximize the potential of the StoreHub platform.
Your role is vital in enhancing user experience by providing timely and accurate assistance through phone, email, and chat.
Onsite With Rotational Shifts in Mutiara Damansara | Fresh Grads Welcome
What you will do:
<ul>
<li>Become a StoreHub Expert: Master the ins and outs of the StoreHub platform to effectively troubleshoot issues and guide customers through processes and bug fixes using phone, email or chat.</li>
<li>Manage Support Tickets: Serve as the initial contact for all support inquiries, efficiently categorizing and directing them to the appropriate teams.</li>
<li>Enhance User Experience: Help customers of all skill levels effectively use the product, ensuring a positive experience.</li>
<li>Resolve Issues: Own the resolution process for technical problems, managing everything from minor glitches to major software bugs.</li>
</ul>
What you need to have:
<ul>
<li>Excellent verbal and written communication in Malay and/or English</li>
<li>Proficiency in Mandarin (written and verbal) is required, with fluency in both Simplified and/or Traditional Chinese preferred.</li>
<li>Min. typing speed of 65 words per minute (WPM) with 95% accuracy</li>
<li>1-3 years of experience in technical support or customer service particularly with telco accounts, hardware support and/or internet connectivity</li>
<li>Problem-solving mentality and resourcefulness in finding solutions when things are unclear</li>
<li>BONUS: Experience with troubleshooting POS</li>
<li>BONUS: Experience using customer support tools like Intercom, Salesforce, Chargebee</li>
<li>Availability to work on a rotational shift: 5 days a week (including weekends and public holidays), AM shift (9 AM to 6 PM), PM shift (12 NN to 9 PM) in MYT</li>
</ul>
What makes working at StoreHub awesome (and refreshing!):
<ul>
<li>Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.</li>
<li>Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.</li>
<li>Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.</li>
<li>Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.</li>
</ul>
CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
<ul>
<li>Communicate for Clarity</li>
<li>Humble and Hungry</li>
<li>Authentic but not an *sshole</li>
<li>Nimble and Quick</li>
<li>Growth Mindset</li>
<li>Efficiency and Excellence</li>
</ul>
We do have all the other cool perks too:
<ul>
<li>Apple Macbooks for everyone</li>
<li>Free Season Parking</li>
<li>Fully stocked fridge and pantry - Coffee, snacks, and more yums</li>
<li>Cutting edge tools. If something can be automated, we'll make it happen</li>
<li>Medical and Dental Outpatient Visits + Medical Insurance</li>
<li>Opportunities for career growth and continuous learning</li>
</ul>
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

This job is for a Customer Care Representative (Multilingual) at StoreHub, offering assistance to Retail and Restaurant businesses in multiple languages. You might like this job because it provides opportunities for continuous learning and growth, includes working with cutting-edge tools, and values a culture of candor and impact over effort.

Customer Service

Customer Support

Customer Relationship Management

Hardware Troubleshooting

Technical Support

Are you driven, results-oriented and a team player?
With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.
At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like t...

Customer Care Representative | Mandarin Multilingual | SaaS

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Company Profile

StoreHub