Job Description

1. Order Processing

• Process daily e-commerce orders from online platforms and websites.
• Perform data entry and system updates for all customer orders received by the Company.
• Update order status, tracking numbers, delivery progress, and shipment information accurately.
• Monitor and manage operational emails when necessary.
• Prepare Delivery Orders (DO), invoices, and Credit Notes (CN) accurately and in a timely manner.
• Communicate with customers or internal stakeholders for order clarification when necessary.

2. Order Fulfilment, Picking & Packing

• Process and manage incoming online and offline orders accurately and efficiently.
• Prepare picking lists, and packing lists for order fulfilment.
• Perform picking, packing, labelling, and loading activities to ensure accurate and timely order dispatch if necessary. 
• Support fulfilment operations during peak periods and high-volume order days.
• Coordinate and monitor stock movement for inbound, outbound, transfers, returns, and adjustments.
• Support monthly inventory closing, stock reconciliation, and inventory accuracy activities. 
• Assist in periodic stock counts and inventory verification exercises.

3. Logistics & Delivery Coordination

• Coordinate with Third Party Logistics (3PL) providers on parcel collection, shipment arrangements, and delivery scheduling.
• Arrange domestic deliveries and coordinate pick-up and drop-off activities with logistics partners.
• Liaise closely with warehouse and logistics teams to ensure smooth order fulfilment and delivery operations.
• Monitor delivery status and assist in resolving delivery-related issues when required.

4. Documentation & Administrative Support

• Maintain accurate filing and documentation for Delivery Orders (DO), invoices, picking lists, packing lists, and related operational records.
• Process customer Credit Notes and related operational documentation accurately.
• Prepare and hand over completed delivery documents to the Accounts Department for processing.
• Ensure operational records and system data are updated promptly and accurately.

5. Cross-Functional Coordination & Operational Support

• Work closely with warehouse, logistics, sales, customer service, and related departments to support operational efficiency.
• Coordinate return, exchange, resend, and order issue resolutions with relevant departments.
• Support continuous improvement initiatives to enhance fulfilment workflow and operational processes.
• Coordinate and support intercompany billing by preparing the necessary operational documents.

Job Requirements

• Malaysian citizen
• Possess Diploma or below in Business Administration, Accounting or related fields.
• At least 1 year of experience in operational support, order processing etc.
• Fresh graduate is also welcomed. 
• Familiar with handling delivery orders, invoices, stock movement or relevant documentation. 
• Computer literacy, including Microsoft Office Suite 
• Details-oriented and open for exploring new knowledge/task
• Well-written and verbal in English, Mandarin and Malay.
• Possess own transportation (at Bukit Serdang, Seri Kembangan, Selangor area)

BENEFITS:

• Entitled to EPF/SOCSO/EIS contribution
• Entitle to all leave benefits (annual leave, medical claim, marriage leave, birthday leave etc) during probationary period
• Career Advancement Opportunities
• Positive and cheerful company culture
• Free parking
• Dress code: Smart Casual

Skills