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This job is for a Community Executive who speaks Mandarin. You might like this job because you'll connect with people, create fun activities, and help grow a vibrant community while driving engagement and loyalty.
Job Description
- Community Engagement & Experience
- Manage and grow community channels (WhatsApp, social DMs, groups, Shopee and Lazada)
- Design and execute daily/weekly engagement activities
- Create a strong sense of belonging and exclusivity within the community
2. Community Growth & Activation
- Support member acquisition through campaigns, referrals, and onboarding flows
- Execute onboarding experience for new members (welcome flow, first interaction, first conversion)
- Drive participation in campaigns, private sales, and events
3. Content & Interaction Planning
- Plan and execute community-first content with new ideas
- Work with marketing/KOL team to adapt campaigns into community interactions
- Initiate conversations that trigger replies, sharing, and user-generated content
4. Customer Relationship & Retention
- Build relationships with key members (VIPs, repeat buyers, active contributors)
- Identify and nurture potential advocates and KOLs within the community
5. Campaign & Event Support
- Execute community-related campaigns (launches, private sales, group buys)
- Support livestreams and roadshows through community activation
- Assist in organizing online/offline community events
6. Feedback & Insights
- Gather community insights, feedback, and sentiment
- Work with internal teams to improve products, campaigns, and CX
Job Requirements
- Malaysian citizen
- Possess Diploma/ Degree certification in any fields
- Experienced in: Customer Service/ Social Media Executive/ Live Host / Livestream Moderator/ Retail sales/ Content Creator
- 1–3 years of experience in community management, customer engagement or social media
- Feel comfortable dealing with people (no camera shy)
- Obtain a basic understanding of sales, funnels, or customer journey
- Interested in wellness, lifestyle, or F&B is a plus
- Experience in working with KOLs or managing collaborations/ private communities
- Well-written and verbal in English and Mandarin.
- Possess own transportation (at Bukit Serdang, Seri Kembangan, Selangor area)
BENEFITS:
- Entitled to EPF/SOCSO/EIS contribution
- WFH leave is entitled during probationary period
- Entitle to all leave benefits (annual leave, medical claim, birthday leave etc) during probationary period
- Career Advancement Opportunities
- Positive and cheerful company culture
- Free parking
- Dress code: Smart Casual
Skills
Customer Communications Management
Customer Experience Management
Customer Experience Improvement
Customer Relationship Management
Customer Development
Customer Engagement
Customer Inquiries
Event Operations
Interpersonal Communications
Company Benefits
Annual Leave
You will be entitled to Annual Leave even during the probationary period.
Medical Leave & Medical Claim
You will be entitled to Medical Leave and Medical Claim even during the probationary period.
Young & Friendly Working Environment
We will make sure you are having fun with us!
Career Advancement Opportunity
Career plan is what our company would do for you.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
Storii Group
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