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This job is all about connecting and engaging with our community as a Customer Experience Executive (Mandarin Speaker). You might like this job because you’ll foster relationships, lead fun events, and create a friendly space for members to thrive!
Job Description
- Customer & Community Engagement
- Manage and engage with community members across platforms such as WhatsApp, social media, Shopee, and Lazada.
- Initiate conversations and activities that encourage interaction and participation.
- Foster a welcoming and positive community experience.
- Build strong relationships with active members and loyal customers.
2. Customer & Community Growth and Retention
- Support initiatives to attract new community members through campaigns, referrals, and promotions.
- Assist in onboarding new members and creating positive first experiences.
- Encourage participation in campaigns, community activities, and exclusive member programs.
- Identify and nurture potential brand advocates within the community.
3. Campaign & Event Execution
- Assist in planning and executing online and offline community events.
- Support product launches, promotional campaigns, private sales, and community activations.
- Coordinate event logistics and ensure smooth event execution.
- Support community engagement initiatives during livestreams, roadshows, and brand events.
4. Content & Community Interaction
- Collaborate with the Marketing team to create engaging community content.
- Adapt marketing campaigns into meaningful community conversations and activities.
- Encourage user-generated content and member participation.
5. Community Insights & Feedback
- Gather feedback and insights from community members.
- Monitor community sentiment and identify opportunities for improvement.
- Work closely with internal teams to enhance customer experience and community engagement.
Job Requirements
- Malaysian citizen
- Possess Diploma/ Degree certification in any fields
- Experienced in: Customer Service/ Social Media Executive/ Live Host / Livestream Moderator/ Retail sales/ Content Creator
- 1–3 years of experience in community management, customer engagement or social media
- Feel comfortable dealing with people (no camera shy)
- Obtain a basic understanding of sales, funnels, or customer journey
- Interested in wellness, lifestyle, or F&B is a plus
- Experience in working with KOLs or managing collaborations/ private communities
- Well-written and verbal in English and Mandarin.
- Possess own transportation (at Bukit Serdang, Seri Kembangan, Selangor area)
- Willing to commit on weekends (if there is any community event/roadshow)
BENEFITS:
- Entitled to EPF/SOCSO/EIS contribution
- Replacement leave will be given (for any weekends work)
- WFH leave is entitled during probationary period
- Entitle to all leave benefits (annual leave, medical claim, birthday leave etc) during probationary period
- Career Advancement Opportunities
- Positive and cheerful company culture
- Free parking
- Dress code: Smart Casual
Skills
Customer Communications Management
Customer Experience Management
Customer Experience Improvement
Customer Relationship Management
Customer Development
Customer Engagement
Customer Inquiries
Event Operations
Interpersonal Communications
Company Benefits
Annual Leave
You will be entitled to Annual Leave even during the probationary period.
Medical Leave & Medical Claim
You will be entitled to Medical Leave and Medical Claim even during the probationary period.
Young & Friendly Working Environment
We will make sure you are having fun with us!
Career Advancement Opportunity
Career plan is what our company would do for you.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
Storii Group
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