Job Description

  Key Responsibilities:

To assist the Manager in executing on-site technical operations, preventive and corrective maintenance, and technical documentation for Commercial Fuel Station. The role serves as an entry-level technical bridge to master the FMS solution, ensuring smooth systems operability and ground-level client satisfaction.

1. Assist the FMS Manager in the daily execution of both technical and documentation-driven operations for assigned business accounts
2. Perform on-site installation, calibration, and hardware wiring of SMART FMS solutions under structural safety guidelines
3. Execute scheduled Preventive Maintenance (PM) and routine system health checks across maritime client hubs.
4. Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
5. Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
6. Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
7. Provide first-level technical support and diagnostics for software settings, local networking issues, and data logs.
8. Undergo rigorous, structured training to master the technical operability, data flows, and hardware setups of the FMS solution.
9. Travel extensively across Malaysia (Northern, Central, and Southern port installations) for deployment, audits, and emergency maintenance.
10. Maintain clear, accurate, and consistent communication loops with clients to maintain high standards of customer retention and account trust.
11. Adhere closely to Company policies, maritime terminal safety compliances, and complete all mandatory corporate training programs.
12. Carry out any other technical duties as explicitly instructed by the Reporting Officer or senior management team.

Job Requirements

  Key Requirements:

1. Diploma or degree in IT or a related field, or 2 years of experience in a related industry.
2. Lifts heavy equipment/devices, stands for long hours, and performs tasks in the port, jetty and refinary, station forecourt area, server room, counter, and client site.
3. Understand clients' complaints and issues regarding the Retail Automation System, FMS, ATG and provide appropriate solutions and attention.
4. Communicate clearly and effectively, both verbally and in writing, with customers, reporting officers, and stakeholders.
5. Adapts to flexible shifts and locations, works extended hours, travels long distances, and adjusts to changing work schedules based on operational needs and exigencies.
6. It may require to reside or be based at customer premises for extended periods to provide effective support and ensure optimal service delivery.
7. Complete and obtain certification for any mandatory safety passport or training.
8. Must possess a strong spirit of teamwork, a positive attitude, good discipline, and demonstrate full compliance with the SOPs established by the company and management.
9. Must possess a valid driver's license and a reliable vehicle (car).

Skills