company-logo-image

Technical Support Engineer (Depot)

ashley-avatar-image

AI-generated summary

  • Fix POS, tablets and peripherals: component and PCB repairs, soldering and testing.
  • Work in a depot repair centre handling incoming/outgoing units, QA and tracking.
  • Advance PCB-level repair skills and own equipment readiness and impact!

RM 3000 - RM 3500

Level 5, Dataran Hamodal, 4 Jalan Bersatu (13/4), 46200 Petaling Jaya, Selangor Darul Ehsan, Petaling Jaya, Selangor

Job Description

  Key Responsibilities:

  • Diagnose, troubleshoot, and repair POS equipment, electronic devices, tablets, and related peripherals.
  • Perform hardware, component-level, and PCB board repairs, including soldering, desoldering, circuit troubleshooting, connector repairs, and board-level repairs.
  • Replace faulty components such as screens, batteries, storage devices, power supplies, circuit boards, and other hardware modules.
  • Conduct preventive and corrective maintenance to ensure equipment reliability and optimal performance.
  • Perform testing, validation, and quality inspections on repaired, incoming, and outgoing equipment.
  • Assess equipment functionality and verify operational readiness prior to deployment or return to service.
  • Ensure proper handling, storage, and care of all equipment, parts, and materials received by the repair centre or depot.
  • Maintain accurate repair records, parts usage, service reports, and relevant documentation in the designated system.
  • Ensure all parts, tools, and equipment are properly labelled, tracked, and stored in accordance with company procedures.
  • Monitor repair progress and provide timely updates on repair status, findings, and delays to the superior or reporting officer.
  • Adhere to company policies, quality standards, safety requirements, and compliance guidelines always.
  • Maintain a clean, organized, and safe working environment within the repair centre or depot.
  • Complete all mandatory training, certifications, and competency requirements as assigned by the Company.
  • Any other duties as and when instructed by the Reporting Officer or the Senior Management.

Job Requirements

Key Requirements:

  •  Degree, Diploma, certification, or equivalent experience in Electronics, Electrical, IT, or a related field.
  • Proven experience in electronic, IT hardware, POS, tablet, or mobile device repair and maintenance.
  • Strong troubleshooting skills, including component-level and PCB board diagnostics and repair.
  • Proficiency in using diagnostic, testing, soldering, and repair equipment.
  • Ability to interpret technical manuals, schematics, and service documentation.
  • Good analytical, problem-solving, and attention-to-detail skills.
  • Strong organizational, communication, and documentation skills.
  • Ability to work independently and collaboratively in a team environment.
  • Committed to quality, safety, and customer satisfaction.
  • Experience in iPad / Android tablet repair, including battery replacement, screen replacement, and related hardware component repairs.

Skills

Networking Hardware
Mobile Devices
Equipment Maintenance
Hardware Troubleshooting

Company Benefits

Casual Wear

Casual Friday all week long

Training & Development Program

For staff development & growth

Warm & Friendly environment

Team work towards goals achievements

Contractual & performance bonuses.

1 month Contractual Bonus and Variable bonus

Hospital & Insurance Coverage

Attractive Hospital & Insurance Coverage for staff and your loved ones


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Junior Executive

Job Specialisation


Company Profile

STRATEQ-logo-image

STRATEQ

ABOUT STRATEQVision to foresee, ability to execute, understanding customers like no other - three vital ingredients that have been the cornerstone of the Strateq Group for more than two decades.Strateq is a leading technology enabler that has become a truly Malaysian and regional success story.  Leveraging on our superior industry expertise and technological strengths, Strateq has been helping local as well as...