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This job is a Customer Support Specialist for a 6-month contract. You'll use Zendesk to resolve customer issues and improve their experience. You might like this job because it offers opportunities to collaborate with teams and implement solutions.
RM 3000 - RM 4000
KL, Kuala Lumpur
Job Description
As a Customer Support Specialist, you will play a crucial role in ensuring our customers receive the highest level of service.
What you will do:
- Utilize Zendesk software to track, manage, and resolve customer issues.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
- Collaborate with internal teams to escalate and resolve complex issues.
- Identify opportunities for improving customer experience and implement solutions.
- Provide regular feedback to the team and contribute to process improvements.
- Manage and resolve customer disputes, particularly charge disputes.
- Maintain detailed records of customer interactions and transactions.
Job Requirements
We expect from you:
- Minimum of 2 year of experience in a customer success or customer support role.
- Proficiency in using Zendesk software.
- Strong problem-solving skills and ability to manage disputes effectively.
- Grammatically correct in written and verbal both English and Mandarin
- This position is on six (6) months contract.
- Able to start in April 2025 - September 2024
Skills
Company Benefits
Benefits
✔️Medical benefits ✔️EPF,SOCSO & EIS
Food
We have plenty of FOOD!
Comfortable Dressing
Wear comfortable to work but not too comfy!
Bonus
Performance Bonus you wouldn't want to miss!
Respect!
Having a manager who advocates for you and shields you
Understanding
Feeling safe to make mistakes and ask for help
Additional Info
Company Activity
Last active - few days ago
Experience Level
1 - 2 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
Strattonshire Ventures
With over 4,000,000 members worldwide, Sugarbook Live is Asia's leading Dating and Live Streaming App for mutually beneficial relationships. With over 1000+ media coverages worldwide, we are Asia's #1 Sugar Daddy Dating App – Where Romance Meets Finance.
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**UPDATED MAY 01, 2020**
DailyMail: https://www.dailymail.co.uk/femail/article-6715717/Sugarbook-Darren-Chan-reveals-qualities-sugar-daddies-REALLY-looking-babies.html
YahooNews: https://malaysia.news.yahoo.com/sugar-baby-donates-monthly-allowance-032553423.html
MalayMail: https://www.malaymail.com/news/malaysia/2020/03/26/sugar-dating-service-sees-traffic-spike-in-malaysia-amid-covid-19-shutdown/1850375
Financial Times: https://www.ft.com/content/48e3083e-a530-11e8-8ecf-a7ae1beff35b
BusinessInsider: https://www.businessinsider.my/controversial-sugar-dating-website-sugarbook-is-behind-a-singapore-grand-prix-f1-party-heres-what-we-know
e27: https://e27.co/sugarbook-romance-meets-finance-20180622/
China Press: http://www.chinapress.com.my/?p=1278936
iflix: https://piay.iflix.com/tv/coconuts-tv-on-iflix-13640
Global Dating Insights: https://globaldatinginsights.com/2018/10/09/interview-sugarbook-ceo-on-sugar-dating-controversies/