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This job is for a Customer Enthusiast & Operation Executive. You'll handle customer queries globally, manage operations with a focus on trust and team collaboration, and work on communication strategies and product surprises. You might like this job because it involves direct customer interaction and problem-solving, with opportunities to make a positive impact on customer experiences.
Job Description
Trust is key in any business. Handling customers’ queries, warranty claims, from different parts of the world. Operations task that includes dealing with fulfilment centres. Team spirit, patience, composed. Good command in English & Chinese is expected.
- Handling customer inquiries via customer service platform
- The defense role: Communication strategy during crisis management
- The attack role: Work with product manager on ways to surprise customers periodically
- Work with product team on possible Q&A for product launches
- Work with Digital Operation Specialist to smoothen front end promises vs backend fulfillment
- Warranty queries, and work to please the customers (turning frowns upside down)
- Operational support role on for stock management and fulfilment
- Community management: engage with community on FB like a personal friend group chat
- Analyse customer feedback while continuously looking for ways to improve customer experience.
- Collect data, analyse and report for product improvement monthly
Job Requirements
Traits to fit in the role
- Helping people is your what drives you
- People loving / people serving / can-do attitude
- Friendly and open to different cultures across the globe
- Team player, know how to balance between your role and team’s objective
- Intra-preneur attitude
- Strong conversational and rapport-building skills
- Handles stress and external pressure well
- Strong problem-solving skills. Analytical and good attention to detail
- Keen interest in professional/personal development and career growth
- Intermediate / Advanced level of Computer / Technology Savvy
Skills
Company Benefits
Strong Team/Family Culture
We strongly believe in investing in team culture, in people. Every individual that has joined us shares 1 very common thing, the company values.
Global Exposure
You will be challenged to learn cultures from different countries, continents. The world is not that big from our eyes, and we intend to conquer it!
Team of Passion
Our business started with an ethos, from brand to product. Every member of the team has one vision, that is to redesign sustainability, together.
We pay for your coffee
We are all about enjoying the good stuff! So we allocate some our company budget so you can enjoy the good stuff on our account.
Optical Benefits
Optical treatment includes eye examination and purchase of vision correction spectacles.
Outpatient Medical Treatment
Outpatient medical treatment and consultations by a registered medical practitioner
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service, Supply Chain & Logistics
Company Profile
STTOKE Malaysia
Our culture
Coffee, Fashion, and sustainability.
Do these words pique your interest?
Let’s have coffee! You probably fit in with us!
We are an Australian premium drinkware brand that creates and manufactures award winning products. Our singular hope is to create product to share the Australian flavours to the rest of the world.
Check us out!
sttoke.com
www.instagram.com/sttokeofficial
CHANGING THE WORLD FROM HOME.
It all starts here in our think-tank, from saying a word to a click of a button, every move we make is an effort to reach out to the world. And we do that through our message and products.
Act Local, Think Global.
Our home ground may be Malaysia, but we’re also in Australia, in the States, in Europe .,. at any point of time. We need to know how each culture is uniquely distinct, and in turn what can we do to unite them tomorrow.
Sustainability reinvented.
We are a brand with a vision to "Flavor-Full”. Over the course of 2 short years, more than 15 countries have decided to jump on board with us!
Unconventional.
We love reinventing ‘BIG’ ideas, we challenge, argue, question and continuously push each other to learn what a sustainable future could look like. Who knows? You could bring in a thought that changes the game completely, and we want to hear it.