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- Manage student & client support: onboarding, reminders, attendance, queries.
- Join a purpose-driven EduTech team improving English for schools and companies.
- Coordinate programmes, report platform issues, boost learner outcomes!
Job Description
Who We Are and What We Do
Sunago is an online English school and training centre. We help schools run their English classes more effectively & we work closely with companies to empower their teams with better English.
Why join Sunago
Our culture is based on purpose, accountability, integrity, and collaboration. We are composed of like-minded vibrant individuals and together we learn, develop, and grow towards a shared success in the EduTech industry.
Who We are Looking for
We are looking for a Customer Success Executive to assist in the end-to-end customer service experience and handle administrative tasks to support the efficient operation of the business.
Customer Support & Communication
• Manage communication with students and clients from onboarding to course completion.
• Send class and homework reminders, follow up on absences, and collect feedback.
• Handle customer enquiries and resolve issues promptly.
• Keep accurate records of customer interactions and updates.
Programme Coordination
• Organise placement tests, exams, online activities, and virtual graduations
• Monitor class schedules, attendance, and student engagement
• Support smooth delivery of our programmes through timely coordination
Platform & Tech Support
• Report technical issues and feature requests related to the SunagoLearn platform
Administrative Tasks
• Manage daily admin tasks: data entry, filing, scanning, report generation
• Book appointments and help manage team schedules
• Support general office operations and assist with other tasks as needed
Job Requirements
• 1-2 years of working experience in client-facing roles or customer service support
• Good proficiency in English
• Working knowledge of CRM software, databases and tools such as HubSpot
• Strong client-facing and communication skills
• Highly organised and able to multitask
• Open to a culture of innovation, professional development and collaborating with others in a team
Skills
Company Benefits
Self Improvement Time
Freedom to make use 10% of your time in the office to learn new skills, as long as it fits into our vision.
Positive Team Culture
We strive to maintain a Star Team by providing an inclusive environment that encourages personal growth, development, and progression.
Work Laptop
Laptops are provided to each team member.
Allowances
Mobile and travel allowance where applicable.
Coffee from PULP
Have a nicely brewed coffee to start your day!
Additional Info
Company Profile
