company-logo-image

Operations Executive (Programme & Faculty Support)

ashley-avatar-image

AI-generated summary

beta

This job is all about keeping educational programmes running smoothly! You’ll schedule classes, support teachers, and ensure everyone gets paid on time. You might like this job because you enjoy organizing and helping others succeed.

RM 2500 - RM 3000

Damansara Perdana, Selangor

Job Description

The Operations Executive supports the smooth delivery of educational programmes by managing day-to-day operations, class scheduling, teacher coordination, tutor pay tracking, and programme administration. This role works closely with internal teams, school clients, and teachers to ensure programmes run accurately, on time, and to standard standards.

 

Key Responsibilities

Programme & System Administration

  • Manage programme documents, schedules, and delivery timelines.
  • Set up and maintain student and teacher accounts across platforms.
  • Manage Zoom and Microsoft Teams accounts for classes.
  • Upload and manage lesson materials on SunagoLearn.
  • Ensure lesson bookings, class details, and system records are accurate.
  • Update class evaluations and status codes to support reporting and tutor pay.

Class Scheduling & Coordination

  • Manage class bookings and ensure schedules are accurate and conflict-free.
  • Confirm class details with teachers and internal teams.
  • Handle class changes or cancellations and inform all relevant parties promptly.

Teacher Support & Communication

  • Act as the main contact point for teachers.
  • Assign teachers to classes based on availability and suitability.
  • Support teachers with scheduling, technical, and administrative matters.
  • Monitor teacher attendance, punctuality, and report submission.
  • Communicate schedules, updates, and operational instructions clearly and professionally.

Tutor Pay Coordination

  • Track completed classes, attendance, cancellations, and make-ups.
  • Ensure records are accurate to support correct tutor pay.
  • Prepare and verify tutor pay documentation before payroll processing.
  • Respond to teacher enquiries related to pay and schedules.
  • Work with Finance to resolve pay discrepancies.

Feedback & Reporting

  • Collect and review feedback from students and teachers.
  • Prepare simple monthly reports on attendance, cancellations, and teaching quality.
  • Review teacher reports and send progress updates to students when required.

Job Requirements

 Job Requirements

  • Able to communicate clearly in spoken and written English.
  • Organised and careful with details when handling schedules, records, and system updates.
  • Willing to follow up on tasks, ask questions, and seek help when needed.
  • Comfortable using basic digital tools such as Google Drive, Docs, and Sheets.
  • Open to learning new systems, platforms, and ways of working.

Skills

Administrative Support
Operations
Business Administration
Business Operations
Assisting Teachers
Office Administration
Administrative Functions
Student Services

Company Benefits

Positive Team Culture

We strive to maintain a Star Team by providing an inclusive environment that encourages personal growth, development, and progression.

Self Improvement Time

Freedom to make use 10% of your time in the office to learn new skills, as long as it fits into our vision.

Hybrid Working Model

We currently have a hybrid work from home & office schedule.

Work Laptop

Laptops are provided to each team member.

Allowances

Mobile and travel allowance where applicable.

Coffee from PULP

Have a nicely brewed coffee to start your day!


Additional Info

Company Activity

Last active - few hours ago

Experience Level

#NoExperienceNeeded

Career Level

Junior Executive

Job Specialisation


Company Profile

Sunago Education-logo-image

Sunago Education

Sunago Education is an online English school created to deliver what matters most in digital learning: effective teaching, real engagement, and measurable progress. Built on the strong foundation of the ELS Language Centres Group—one of Malaysia’s most established names in English language education—Sunago brings more than 30 years of teaching expertise into the online space. The depth of experience behind Sunago...