Job Description

Description

•Receive customers’ enquiries (walk-in or via telephone) and provide the information required •Providing clear directions of Hospital’s facilities to customer upon inquiry •Handling customer/patients’ queries and providing clear explanations and information •Assisting patients by directing the customers to the respective departments and/or consultants’ clinic •Triaging /understanding patients’ medical condition so as to be able to provide correct/appropriate referral to the consultants •Being sensitive to the patients’ state of emotions and to be attentive and compassionate when attending to patients •To receive information of VVIP/VIP patients/customers from Manager, Customer Service or Senior Manager, Customer Service •To assist the VVIP/VIPs in the logistics around the hospital (i.e.: registration, escorting, etc) where required •To conduct patient rounds within the hospital (i.e.: wards, outpatient departments, admission/discharge areas, A&E, etc) •To key in the information provided by the customers/patients accurately into the e-Customer Survey system •To ensure filing of the customer feedback forms are done promptly and systematically for easy retrieval •To calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstandings

Requirements

•Diploma or Degree in Nursing/Hospitality Services (Customer Service related) or any other medical related field • Willing to work weekends/Public Holiday (6 days a week) •Good listeners •Effective with verbal and written communications •Patience, emotional stability and empathy •Team player and able to work independently

Job Requirements