Job Description

Description

Company Description

Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park.

Job Summary:

The Food & Beverage Supervisor will oversee daily operations of our food and beverage outlets, ensuring high standards of service and customer satisfaction. This role involves supervising staff, managing inventory, ensuring compliance with health and safety regulations, and contributing to the overall success of our establishment.

Key Responsibilities:

• Supervise and support F&B staff, ensuring efficient and effective service.
• Train, mentor, and motivate team members to deliver exceptional customer experiences.
• Monitor and manage inventory, ordering supplies as needed.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle customer inquiries, complaints, and feedback professionally.
• Assist in developing and implementing standard operating procedures.
• Collaborate with the kitchen and other departments to ensure seamless operations.

Requirements

Qualifications:

• Minimum 5 years of experience in restaurant, banquet, and in-room/butler service
• Proven experience as a Food & Beverage Supervisor or in a similar role.
• SPM or equivalent; a degree in hospitality or related field is a plus.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of food safety and sanitation standards.
• Proficiency in Microsoft Office Suite.

Job Requirements