Job Description

Description

We are currently seeking a friendly and efficient Front Office Assistant to join our team. If you have excellent communication skills, a warm and welcoming demeanor, and a passion for ensuring a positive guest experience, we invite you to apply for this exciting opportunity at our hotel. Responsibilities: 1. Guest Reception: Greet guests warmly upon arrival, check them in, and provide information about hotel amenities, services, and local attractions. 2. Reservations: Handle guest reservations via phone, email, and in person, ensuring accuracy and efficiency in processing bookings and cancellations. 3. Customer Service: Assist guests with inquiries, requests, and concerns, providing prompt and courteous responses to enhance guest satisfaction. 4. Administrative Tasks: Perform various administrative duties, including data entry, filing, and managing guest records and registration forms. 5. Cash Handling: Handle guest payments, process credit card transactions, and provide accurate change, maintaining financial accuracy and security. 6. Collaboration: Work closely with other hotel departments, including housekeeping and maintenance, to coordinate guest needs and ensure a seamless guest experience.

Requirements

1. Able to communicate fluently in English and Bahasa Malaysia with associates and hotel guests. Ability to speak other language is an advantage. 2. Previous experience in a customer service role, preferably in a hotel or hospitality setting, is preferred but not mandatory. Training will be provided for candidates with the right attitude and enthusiasm. 3. Excellent verbal and written communication skills, with the ability to interact professionally and courteously with guests and colleagues. 4. Familiarity with hotel management software and basic Microsoft Office applications is an advantage. 5. Strong organizational skills and attention to detail, ensuring accurate record-keeping and efficient handling of guest information. 6. A customer-centric mindset, with a genuine desire to assist guests and exceed their expectations. 7. Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hotel's operation schedule.

Job Requirements