Job Description

Description

JOB DESCRIPTION: - • Report rooms ready to Housekeeping office as frequently as possible regardless of occupancy. • Train and direct staff in his/ her area of responsibility. • Supervises the overall cleaning and servicing of rooms, corridors, services and store areas in accordance with instruction form the Housekeeping Manager or his representative. • Maintains by supervise on the good order and service ability of store areas and equipment in use by the housekeeping staff. • Issue verbal and written orders of work to be done. • Check occupied departure and complaints. • To attend guest requests and complaints. • Organize work assigned to her/ him, ensure that staff understands, perform their duties quickly and efficiently in order that the standard of quality and service are met at all times. • Have complete charge of all housekeeping operations and personnel during duty hours to areas assigned to her/ him. • Responsible for immediately reporting sick and irregular behavior of guests, staffs and areas of responsibilities. • To make a report by using the documentation’s available therefore, defects and repairs requiring maintenance attention. Report should be followed up and checked, to make sure that work is done. • Endorse pantry in writing before going off duty and ensure all floor keys are intact. • Assist in checking public areas in the absence of the Public Area Supervisor when asked by the Assistant Housekeepers or Housekeeping Manager. • Keeps log book up to date for the Assistant Housekeeper inspection. • Study late duty report, sign and follow up if necessary. • Accept any extra duties on top of her/ him normal numbers as set out by the Assistant Housekeeper or Housekeeping Manager. • Check expected VIP rooms where special treatment should be given.

Requirements

REQUIREMENTS: - • Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Bachelor's Degree, Post Graduate Diploma, any field. • Applicants must be willing to work in Kuala Lumpur. • At least 2 to 5 years of work experience required in a similar position.

Job Requirements