Job Description

Description

Job Purpose:

This position is responsible to develop, plan and implement strategy to build and grow business partnerships with partner, retailer, merchants; collaborate with merchants to add create value to merchants and Sunway Super App users; and oversee overall operations of merchant management. 

Duties:

• Formulate, plan and implement strategies to achieve business goals through partner/ merchant/ mini program acquisition.
• Identify opportunities from new channels, segments, industries to drive new revenue growth under merchant acquiring portfolio.  
• Develop, plan and implement strategic marketing collaboration with partners/ merchants to offer merchant solutions and services that would be able to add business value to partners/ merchants and Sunway Super App users.
• Develop deep understanding and insight of merchants’ industries, customer segments and marketing strategies to build a longer term business partnering.
• Develop and build relationships with merchants/ cashier to understand their needs and expectations; and design / implement merchant / cashier program to grow the outlet sales.
• Develop, manage and optimize partner/ merchant communication strategy to ensure merchants’ needs are met and drive merchant engagement and retention.
• Conduct market research, analysis and interpretation of market data to have merchant insight and trends as well as identify opportunities for growth.
• Develop and establish analytics and metrics to understand overall merchant growth and retention across segments and to measure programme success.
• Coach, develop and motivate team to achieve the organizational goals.
• Lead on system enhancement or new project related to merchant acceptance.
• Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis.
• Tracking on Outstanding Payments of Merchant Accounts and ensure no/ min AR aging period.
• Any other duties as and when assigned from time to time.

Requirements

Minimum Qualifications:  

Degree in Marketing, Business or any related discipline

Minimum Length of Working Experience: 

5-8 years of related experience in merchant acquiring/ partnership industry for mobile app, loyalty and/or payment.

Functional Competency and Skills:

• Strong sales and relationship management skills
• Strong influencing and negotiation skills
• Possessed insights of retails business and marketing 
• Written and verbal communication skills 
• Business analytical analysis
• Planning and organizing skills
• Teamwork

Behavioral Competency (Core competency required for the job): 

• Planning & Organisation
• Conceptual Thinking
• Decision Making
• Developing Capability
• Leading Team

Job Requirements