Job Summary

As an Account Manager, you will manage a portfolio of medium-sized clients, build strong relationships, and support business growth. You'll develop and carry out sales plans, act as the main contact for your clients, and work with internal teams to deliver solutions. The role also involves sharing market and customer insights to help improve products and services. The goal is to meet customer requirements while driving sales, revenue growth and traffic development.

Key Responsibilities

• Assume responsibility for the management and development of the portfolio of accounts within ASEAN.
• Identify customer needs/market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily medium accounts and/or developing market infrastructures and/or implementing initiatives of medium size/complexity.
• Develop plans for medium sales account/infrastructure development/initiatives in order to achieve targeted sales objectives and generate revenue in an optimal, cost-beneficial way.
• Implement plans towards assigned medium customers/market infrastructure by coordinating and tracking all activities. Assist in the implementation of larger plans/projects/programmes.
• Act as a single point of contact for medium sized clients and/or support as a center of expertise on a specific area/initiative .
• Represent Swift and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.
• Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers. Feed back internally market intelligence, customer feedback, product issues and other relevant information.
• Acquire and maintain skills and knowledge.
• Share knowledge about customers, products markets and methodology.

What You Will Need

• Degree in Business or related field.
• 3 years’ experience within the financial services, technology or infrastructure sectors, ideally in sales, account management or business development.
• Excellent communication skills, with a demonstrated ability to build solid working relationships across all levels of an organization.
• Ability to identify customer needs, market opportunities and business growth areas.
• Self-motivated with strong organizational and problem-solving skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Strong negotiations skills and ability to persuade others to accept points of view.
• Team player who is flexible, reliable and committed to success.
• Availability to travel as and when required to support business needs.