Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Flexible Working

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Competitive Package

Take the time you need to recharge with our generous annual leave allowance

Healthy Annual Leave Package

Stay covered with comprehensive medical insurance for you and your loved ones.

Strong Medical Insurance

We support working parents with a child leave policy designed to help you balance work and family life.

Competitive Child Leave Policy

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Employee Assistance

Swift Support Services Malaysia

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.

Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.

Source: <a href="https://www.swift.com/about-us/discover-swift" target="_self">Swift Website</a>

Who We Are

Ethics 
We believe in treating people with respect, fairness and equality. All our decisions are based on the highest ethical standards, so we work together for the wellbeing of the company and our people.&nbsp;

Integrity
We avoid placing ourselves in a situation where there is a conflict of interest or where we might be influenced by financial, or other private obligations to outsiders.

Trust 
We empower our employees. Trust is key to ensuring the highest levels of employee wellbeing and motivation. This ensures security, confidentiality and reliability.

Source: <a href="https://www.swift.com/about-us/vision_mission-values#:~:text=Swift%20conducts%20its%20business%20on,our%20Swift%20Speak%20Up%20channel." target="_self">Swift Website</a>

Our Values

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-1ag3yor"><div>ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.&nbsp;We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.&nbsp;&nbsp;&nbsp;</div>What You'll DoOperations &amp; Service Support<ul><li>Work on a 24/7 rotational shift supporting business-critical systems and services.</li><li>Monitor infrastructure, applications, databases, network services, and production environments using approved monitoring tools.</li><li>Perform first-level incident investigation, recovery, escalation, and follow-up until resolution.</li><li>Manage incidents, service requests, problems, and changes in accordance with established operational procedures and Service Level Agreements (SLAs).</li><li>Support Data Centre operations including hardware installation, cabling, maintenance activities, audit controls, and vendor coordination.</li></ul>Operational Projects &amp; Continuous Improvement<ul><li>Participate in and, where assigned, own operational initiatives, projects, service onboarding, automation, monitoring enhancements, process improvements, testing, and system upgrades.</li><li>Plan and manage assigned initiatives by validating requirements, identifying dependencies and risks, engaging relevant stakeholders, and providing timely progress updates.</li><li>Identify opportunities to improve operational efficiency, service reliability, monitoring, documentation, and automation, and contribute to the implementation of approved improvements.</li></ul>Collaboration &amp; Knowledge Management<ul><li>Work closely with infrastructure, application, network, development, and business teams to restore services and improve operational stability.</li><li>Maintain accurate operational documentation, including knowledge articles, procedures, troubleshooting guides, and implementation records.</li><li>Share knowledge and contribute to continuous learning within the team.</li></ul>What We're Looking For<ul><li>Bachelor's Degree in IT, Computer Science, Software Engineering, or equivalent.</li><li>Fresh graduates with a strong learning attitude are encouraged to apply.</li><li>Experience in IT Operations or Infrastructure Support is an advantage.</li><li>Familiarity with monitoring platforms, ServiceNow, Jira, scripting, or infrastructure technologies is beneficial.</li><li>ITIL knowledge or certification is an advantage.</li></ul>Key Performance ExpectationsSuccessful candidates are expected to:<ul><li>Deliver accurate and reliable work while minimizing repeat errors through appropriate self-review.</li><li>Take ownership of assigned operational tasks, projects, and initiatives from planning through completion or appropriate escalation.</li><li>Plan work effectively by identifying risks, dependencies, and engaging stakeholders early to ensure alignment and avoid unnecessary rework.</li><li>Provide timely and proactive updates on progress, issues, risks, and blockers without repeated prompting.</li><li>Follow documented operational processes, governance, and security requirements while exercising sound judgement when clarification or escalation is required.</li><li>Collaborate effectively across teams and build professional working relationships to achieve shared operational objectives.</li><li>Contribute to operational improvements by identifying opportunities to enhance monitoring, automation, documentation, service reliability, or team efficiency.</li><li>Demonstrate continuous learning by applying feedback, developing technical skills, and sharing knowledge with the team.</li></ul>Core Competencies<ul><li>Accountability &amp; Ownership</li><li>Planning &amp; Execution</li><li>Problem Solving &amp; Analytical Thinking</li><li>Communication &amp; Stakeholder Management</li><li>Collaboration &amp; Teamwork</li><li>Quality &amp; Attention to Detail</li><li>Operational Excellence</li><li>Continuous Learning &amp; Improvement</li></ul>What we offerWe give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact <a href="mailto:accessibility-Sysgroup@swift.com" target="_blank" rel="noopener noreferrer">accessibility-Sysgroup@swift.com</a> or indicate this in your application.Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).All requests are confidential and will not affect your candidacy.Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.</div></div>

• Run 24/7 monitoring and incident response for critical systems, plus DC hardware and vendor ops.
• Join the global secure financial messaging network serving 12,000+ banks in 200+ countries.
• Own automation, drive real impact in global finance!

• Memantau sistem 24/7, siasat dan pulih insiden, urus permintaan dan sokong operasi pusat data.
• Sertai penyedia mesej kewangan global yang menyokong 12,000+ institusi di 200+ negara.
• Belajar operasi, automasi dan kemahiran teknikal, sertai!

ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy._We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community c...

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