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This job is for an Associate Payment Operation Specialist with SwiftRef. You might like this job because it involves managing financial data, liaising with customers, and enhancing cross border payments.
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
About the Role
The SwiftRef Operations team is responsible for performing, gathering and validating various payment information of financial institutions across the world through direct contact or any other reliable sources. This data is then used for publication in the SwiftRef directories.We are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs. Great team spirit, customer centricity and continuous improvement (CI) mindset are key elements you need, to fit in the team. In this context, we are looking for a dynamic candidate to reinforce our Customer Operations team!
What to expect:
- Data collection and validation process to feed our central SwiftRef database
- Data management to build reference data through various sources
- Manage customer queries pertaining to discrepancy in reference data
- Ensure data collected from financial institutions is entered correctly in SwiftRef database and that the data is updated on a regular basis
What will make you successful:
- 2-3 years of relevant experience is required for this position
- Strong communication skills and strong customer orientation, able to establish and maintain warm and supportive interpersonal relationships with internal and external customers
- Able to communicate fluently in English, other languages will be an added advantage for you
- Good understanding on business/ finance administration
- Ensuring that relevant information is delivered in an accurate and timely manner
- Frequent project work on data enhancements
- Dynamic, motivated, flexible, structured and well organized
- Stress resistance and ability to work independently are required
- Self-driven wanting to make things happen
- Team player, who shares problems and solutions, pro-actively offers to help others
- Maintaining real time and accurate reference data
- Has knowledge in Salesforce, Jira
- Knowledge about cross border payments is key
- Conduct complex financial modeling and analysis of financial information
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.
Job Requirements
Company Benefits
Flexible Working
Enjoy the freedom to work where and when you’re most productive with our flexible working options.
Competitive Package
We offer a competitive salary and benefits package to ensure you feel valued for your contributions.
Healthy Annual Leave Package
Take the time you need to recharge with our generous annual leave allowance
Strong Medical Insurance
Stay covered with comprehensive medical insurance for you and your loved ones.
Competitive Child Leave Policy
We support working parents with a child leave policy designed to help you balance work and family life.
Employee Assistance
Access professional support whenever you need it through our dedicated Employee Assistance Program.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Swift Support Services Malaysia
Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.
Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.
Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.
Source: Swift Website