Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Flexible Working

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Competitive Package

Take the time you need to recharge with our generous annual leave allowance

Healthy Annual Leave Package

Stay covered with comprehensive medical insurance for you and your loved ones.

Strong Medical Insurance

We support working parents with a child leave policy designed to help you balance work and family life.

Competitive Child Leave Policy

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Employee Assistance

Swift Support Services Malaysia

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.

Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.

Source: <a href="https://www.swift.com/about-us/discover-swift" target="_self">Swift Website</a>

Who We Are

Ethics 
We believe in treating people with respect, fairness and equality. All our decisions are based on the highest ethical standards, so we work together for the wellbeing of the company and our people.&nbsp;

Integrity
We avoid placing ourselves in a situation where there is a conflict of interest or where we might be influenced by financial, or other private obligations to outsiders.

Trust 
We empower our employees. Trust is key to ensuring the highest levels of employee wellbeing and motivation. This ensures security, confidentiality and reliability.

Source: <a href="https://www.swift.com/about-us/vision_mission-values#:~:text=Swift%20conducts%20its%20business%20on,our%20Swift%20Speak%20Up%20channel." target="_self">Swift Website</a>

Our Values

<h1>About the Role</h1>Are you interested to join our SWIFT’s Compliance Operations Team with a strong focus on Enhanced Due Diligence (EDD)? Join us and play a critical role in ensuring compliance with SWIFT’s internal standards and effectively managing compliance risks. As a Compliance Specialist, you will be responsible to manage all administrative and technical data leading to (internal/external) customers, products &amp; services activation and provide administrative, technical and logistics support in a timely and accurate manner in accordance with defined guidelines and service levels.What to expect?<ul><li>Validate, input and process technical customer requests correctly, timely and accurately using the appropriate applications.</li><li>Ensure customer information is maintained in accurate and timely manner.</li><li>Resolve and document technical customer inquiries regarding the status of their request for products and services activation in a timely, efficient and professional manner in accordance with the service level agreement, key performance indicators and escalation procedures. Liaise with customers, team members and other departments in order to resolve most of the customers' problems and queries.</li><li>Interface with internal functions to ensure compliance in the delivery of products and services.</li><li>Identify opportunities for improvement to processes, procedures or tools.</li><li>Provide highest quality customer services and support in compliance with all internal and external procedures.</li><li>Acquire operational, process and product knowledge to resolve customer inquiries and problems.</li><li>May assist in technical projects by preparing reports/statistics presentations, schedules/ planning.</li></ul>What you need to be successful?<ul><li>At least 1 year of experience in customer relationship environment.</li><li>University degree in Computer Science, Electronics, Information Systems or related field. Or equivalent work experience.</li><li>Detail-oriented with strong organizational skills and the ability to manage priorities and meet deadlines.</li><li>An entrepreneurial mindset with a passion for delivering high-quality compliance services.</li></ul><h1>Competency Profile</h1>01. Takes Accountab. for Delivering Results Follows instructions and obtains clarification where required; makes decision in accordance to established procedures usually on predictable or recurrent issues. Delivers on commitments despite any difficulties encountered.02. Demonstrates Operational Excellence Adheres to all work procedures and processes, suggesting improvement where appropriate; maintains quality standards and follows security policies/standards; pays attention to detail03. Expands knowledge Displays openness and willingness to learn new skills and ways of working, including seeking out diverse assignments to enhance learning; shares new findings with others.04. Bus Understanding and Commercial Sense Demonstrates understanding of how own work contributes and adds value to the business; uses knowledge of SWIFT products and services and their benefits to customers; demonstrates ability to adapt to change while adhering to security standards.05. Builds and reinforces cust relationships Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.06. Leads with a team focus Works effectively with others and recognises their contributions; adheres to SWIFT values.07. Communicates effectively Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<h1>What we offer</h1><a rel="noopener noreferrer" target="_blank" href="http://www.swift.com/swift-resource/233771/download">We put you in control of career</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We give you a competitive package</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We help you perform at your best</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We help you make a difference</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We give you the freedom to be yourself</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

This job is a Compliance Specialist role focusing on due diligence for SWIFT. You might like this job because it offers an opportunity to ensure compliance with internal standards and manage risks while delivering top-notch customer service.

About the RoleAre you interested to join our SWIFT’s Compliance Operations Team with a strong focus on Enhanced Due Diligence (EDD)? Join us and play a critical role in ensuring compliance with SWIFT’s internal standards and effectively managing compliance risks.

As a Compliance Specialist, you will be responsible to manage all administrative and technical data leading to (internal/external) customers, products and services activation and provide administrative, technical and logistics sup...

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