Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Flexible Working

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Competitive Package

Take the time you need to recharge with our generous annual leave allowance

Healthy Annual Leave Package

Stay covered with comprehensive medical insurance for you and your loved ones.

Strong Medical Insurance

We support working parents with a child leave policy designed to help you balance work and family life.

Competitive Child Leave Policy

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Employee Assistance

Swift Support Services Malaysia

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.

Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.

Source: <a href="https://www.swift.com/about-us/discover-swift" target="_self">Swift Website</a>

Who We Are

Ethics 
We believe in treating people with respect, fairness and equality. All our decisions are based on the highest ethical standards, so we work together for the wellbeing of the company and our people.&nbsp;

Integrity
We avoid placing ourselves in a situation where there is a conflict of interest or where we might be influenced by financial, or other private obligations to outsiders.

Trust 
We empower our employees. Trust is key to ensuring the highest levels of employee wellbeing and motivation. This ensures security, confidentiality and reliability.

Source: <a href="https://www.swift.com/about-us/vision_mission-values#:~:text=Swift%20conducts%20its%20business%20on,our%20Swift%20Speak%20Up%20channel." target="_self">Swift Website</a>

Our Values

<h1>About the Role</h1>We are looking for a bright Technical Customer Support Engineer to join our global Customer Support Delivery Organization, within Swift Operations, based in Kuala Lumpur. In this role you assist our customers around the world to solve their Swift operational challenges on a daily basis. You must be technically minded and willing to acquire in depth understanding of the entire Swift product suite used by our customers: FinTech companies, Banks, and Corporates across the globe. Sharing your knowledge and expertise with both customers and colleagues will be an important part of your job, that’s why our ideal candidate is a team-player and has excellent communication skills. We work with an Agile mindset where change is part of our daily life, so we expect you to adapt fast and be a promoter of continuous improvement in our services and products. You must also be able to think swiftly and analytically in case of crisis and incidents, inspiring confidence to our customers and peer- colleagues.You will provide support to Swift product and services within the area of expertise of your team: the Swift Secured Network used for international transactions, Swift Messaging services, Swift Software suite, and the many services we offer to our community. &nbsp;What to expect:<ul><li>Answer customers’ queries interacting manly through web-cases</li><li>Work with customers to establish the root cause of problems and provide end-to-end service support, retaining end to end ownership of your cases</li><li>As Swift supports a wealth of products and services we use Intelligent Swarming for employees to maintain end-to-end expertise.</li><li>We operate in a KCS (Knowledge Centric Support) fashion: Sharing your solutions with customers and colleagues will be an important part of your job</li><li>Build and maintain customer relationships and increase customer satisfaction by performing checks of their operational environment and giving recommendations for improvement</li><li>Travel to customers to deliver professional services on a case-by-case basis</li><li>Participate in service and products improvement projects and drive project deliverables on a case-by-case basis</li></ul>What will make you successful:<ul><li>A Master or Bachelor degree in IT/Engineering/Computer Science or equivalent</li><li>Fluent English written and spoken communication skills. Any other major Asian language is an asset&nbsp;</li><li>5- 10 years experience in a technical customer support environment, in Financial Services, Banking or similar will be asset</li><li>Working knowledge with change management applications (e.g. JIRA, Ant, Hudson or Jenkins Tools)</li><li>Rotations for weekends/public holidays with leave &amp; pay compensation.</li><li>TCP/IP protocol and technical implementation (such as NAT, routing)</li><li>SSO, RADIUS, LDAP integration with applications</li><li>Windows, Linux, and/or Rhel administration</li><li>Oracle databases, MQ series and/or IBM WebSphere</li><li>User or Administrator of SAP, SalesForce, ServiceNow.</li><li>Java, XML and SQL knowledge</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<h1>What we offer</h1><a rel="noopener noreferrer" target="_blank" href="http://www.swift.com/swift-resource/233771/download">We put you in control of career</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We give you a competitive package</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We help you perform at your best</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We help you make a difference</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We give you the freedom to be yourself</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

This job is for a Technical Customer Support Engineer in Kuala Lumpur. You might like this job because you&#x27;ll help solve global Swift operational challenges, work with FinTech and Banks, and use Agile practices for continuous improvement.

About the RoleWe are looking for a bright Technical Customer Support Engineer to join our global Customer Support Delivery Organization, within Swift Operations, based in Kuala Lumpur.

In this role you assist our customers around the world to solve their Swift operational challenges on a daily basis. You must be technically minded and willing to acquire in depth understanding of the entire Swift product suite used by our customers: FinTech companies, Banks, and Corporates across the globe....

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