Job Description

About the Role

The Customer Experience department fulfills SWIFT Membership management. This activity combines a wide variety of expertise like legal compliance, legal structure change management, merger & acquisition management, and Know Your Customer (KYC) activities. We are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs. Great Team spirit, customer centricity and Continuous Improvement (CI) mind-set are key elements you need, to fit in the team. In this context, we are looking for a dynamic candidate to reinforce our Customer Experience team!

What to expect:

Your critical mission as a highly motivated team member responsible for:
• Data collection and validation process to feed our central database as well as managing the changes submitted by the clients in the frame of Swift Membership, and follow up with customer in a timely manner
•  Evaluate the risk and assess customer business activity, Swift Membership category identification as per the Swift Corporate Rules. Due diligence activities for existing customers

• Maintenance of the relevant internal procedures and SOP

• collaborate with other operational colleagues and understand the impact of the legal change on the stakeholders

What will make you successful:

• At least 2 years’ experience in compliance/ KYC/ Due Diligence

• Bachelor's degree

• Detail oriented

• Familiar with compliance, legal group structure, due diligence processes

• Ability to work in a structured, high volume, time-sensitive and high-risk environment.

• Well versed with Anti Money Laundering regulations.

• Good understanding of the legal aspects of mergers / acquisitions / re-structuring, understanding of legal change management and familiar with the business activities of our customers

• Good analytical and communication skills in English both verbally and in writing.

• Continuous improvement and customer orientation mind-set is a must

• Stress resistance and ability to work independently

• Dynamic, motivated, flexible, structured and well organized candidate

• Self-driven wanting to make thing happen

• Customer focused and able to establish and maintain warm and supportive interpersonal relationships with internal and external customers

• Team player, who shares problems and solutions, pro-actively offers to help others

• Penny L - Team Lead Swift Membership/ Compliance

• Aisyah Normadi - Associate Talent Acquisition Specialist

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

Job Requirements