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Lead Observability & Platform Engineer

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This job is for a Lead Engineer steering the Observability Platform at a global financial messaging leader. You might like this job because you'll innovate with ELK stack tech, shape CI/CD processes, and mentor diverse teams while ensuring top-notch software quality.

Undisclosed

Kuala Lumpur, Malaysia, Kuala Lumpur

Job Description

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

In line with testing standards/procedures, under guidance of management, and within operating plan and allocated budget, to lead, plan and participate in qualification and acceptance testing activities of high complexity related to hardware and software components of SWIFT networks ensuring product quality. To act as a technical lead on qualification projects.

We are seeking a highly skilled and motivated Lead Engineer to drive the evolution of our Observability Platform, focusing on ELK stack products. In this pivotal role, you will be responsible for designing, implementing, and continuously improving our observability and monitoring capabilities, ensuring systems remain scalable and meet global standards. You will lead the vision and strategy for CI/CD processes across development, release, and deployment lifecycles, taking ownership of building and optimizing automated CI/CD pipelines and release orchestration. Your expertise will enable the delivery of high-quality, reliable software at speed while maintaining performance at scale.

Key Responsibilities

Co-lead the ELK platform

  • Architect, deploy, and scale Elasticsearch clusters (hot-warm-cold tiers, ILM, snapshot/restore).
  • Design ingestion with Logstash/Beats/Elastic Agent; standardize parsing (grok processors), mappings, and templates.
  • Implement APM/tracing (e.g., OpenTelemetry) and align logs/metrics/traces for end-to-end visibility.
  • Build dashboards (Kibana) and analyst-friendly views; automate alerting and anomaly detection.
  • Govern access (RBAC), encryption, masking; manage capacity & cost efficiency (index strategies, routing).

DevOps excellence: CI/CD & Release Orchestration

  • Own CI/CD pipelines end-to-end (build, test, package, scan, deploy, rollback).
  • Create pipelines for infra and content (Ansible for infra; version dashboards, index templates, alert rules).
  • Good understanding of GIT branching strategy relation with CI/CD
  • Implement automated release/deployment orchestration

Leadership & Collaboration

  • Mentor engineers; lead technical design reviews and roadmap planning.
  • Collaborate with Security/Compliance for security, auditability and data governance.
  • Advocate observability standards across engineering (structured logging, trace context propagation).

What will make you successful?

  • 12+ years in software development including data/platform/DevOps engineering; 3+ with ELK at scale (hot-warm-cold, ILM, index templates).
  • University degree in Computer Science, software engineer or equivalent.
  • Experience with data ingestion with big data technologies (either Elastic Search, Logstash, Kibana, Kafka or any other message queue system).
  • Experience of Elasticsearch internals (shards/replicas, ILM, index patterns, snapshots, query tuning).
  • Knowledge of observability concepts (APM, traces, metrics, logs), alerting strategies, and on-call operations.
  • Experience in one of the programming languages (Java or Python) and have good understanding of OOP.
  • Experience in Relational Database (e.g. Oracle, MySQL) or NoSQL Databases.
  • Experience with DevOps CI/CD tools (Cloudbees / Jenkins / Openshift / Ansible / Docker).
  • Knowledge on DevOps principal model including support and maintenance on product delivery Kibana, Kafka and etc.
  • Proficiency in both Windows and Linux OS.
  • Experience working within an Agile-driven environment
  • Strong interpersonal skills with a customer-centric mindset and ability to work effectively across diverse cultures.
  • Proven ability to collaborate with both local and remote teams across different time zones.
  • Able to build strong partnerships with internal customers and other delivery organizations inside Swift.
  • Familiarity with ITIL processes (Incident Management, Problem Management, and Continual Improvement) for managing issues and improving service delivery in a structured way.

Following Experience will give candidates an added advantage:

  • Experience in API benchmarking with tools such as JMeter, Postman is a plus
  • Experience with SOA technologies such as micro-services, REST, SOAP is essential.
  • Knowledge of Swift products and messaging services (Alliance Access, SwiftNet...).
  • Knowledge of Atlassian products (Jira/Confluence/…) is an advantage.

Knowledge of ServiceNow) is an advantage.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.


Job Requirements


Company Benefits

Flexible Working

Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Competitive Package

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Healthy Annual Leave Package

Take the time you need to recharge with our generous annual leave allowance

Strong Medical Insurance

Stay covered with comprehensive medical insurance for you and your loved ones.

Competitive Child Leave Policy

We support working parents with a child leave policy designed to help you balance work and family life.

Employee Assistance

Access professional support whenever you need it through our dedicated Employee Assistance Program.


Additional Info

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Company Profile

Swift Support Services Malaysia-logo-image

Swift Support Services Malaysia

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands. Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly...