Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Flexible Working

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Competitive Package

Take the time you need to recharge with our generous annual leave allowance

Healthy Annual Leave Package

Stay covered with comprehensive medical insurance for you and your loved ones.

Strong Medical Insurance

We support working parents with a child leave policy designed to help you balance work and family life.

Competitive Child Leave Policy

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Employee Assistance

Swift Support Services Malaysia

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.

Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.

Source: <a href="https://www.swift.com/about-us/discover-swift" target="_self">Swift Website</a>

Who We Are

Ethics 
We believe in treating people with respect, fairness and equality. All our decisions are based on the highest ethical standards, so we work together for the wellbeing of the company and our people.&nbsp;

Integrity
We avoid placing ourselves in a situation where there is a conflict of interest or where we might be influenced by financial, or other private obligations to outsiders.

Trust 
We empower our employees. Trust is key to ensuring the highest levels of employee wellbeing and motivation. This ensures security, confidentiality and reliability.

Source: <a href="https://www.swift.com/about-us/vision_mission-values#:~:text=Swift%20conducts%20its%20business%20on,our%20Swift%20Speak%20Up%20channel." target="_self">Swift Website</a>

Our Values

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-di7p1k"><div>ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.&nbsp;We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.&nbsp;&nbsp;&nbsp;</div>What to Expect?<ul><li>Lead and manage the Swift support team, ensuring timely and effective resolution of customer issues.</li><li>Provide expert-level support for Swift-related queries, troubleshooting, and problem-solving.</li><li>Develop and implement support strategies to enhance customer satisfaction and retention.</li><li>Collaborate with internal stakeholders to identify and remediate recurring issues and improve service delivery. .</li><li>Monitor support metrics and generate reports to track performance and identify areas for improvement.</li><li>Conduct regular coaching and performance management sessions for the support team to keep them updated on the latest Swift developments and best practices.</li><li>Act as the primary point of contact for escalated support cases, ensuring prompt and satisfactory resolution.</li><li>Foster a customer-centric culture within the support team, promoting empathy and proactive problem-solving.</li><li>Implement service improvement programs and lead the introduction of change to maximise performance (time, cost, quality).</li></ul>What will make you successful?<ul><li>University degree or equivalent experience in IT/Engineering of equivalent.</li><li>Demonstrate ability in a technical services/operations environment within financial, telecoms and/or BPO industry, of which minimum 8 years of team management experience.</li><li>Exposures in Customer Engineering / Operations / Services.</li><li>Proven track of accountability : make significant decisions and actions on operational/tactical issues; initiative to deliver results under pressure, adversity and uncertainty with full understanding of potential risks.</li><li>Demonstrate Operational Excellence: define, implement and manage highest standards of operational excellence through service delivery.</li><li>Penchant for innovation : translate creative ideas into plans and tangible outcomes; commitment to learn and develop self and others; drive and promote continuous improvement approach for business processes and policies.</li><li>Commercially driven : promote and apply business/management principles to improve commercial performance by understanding Swift, the competition and the market; champion changes that strengthen value proposition.</li><li>Customer relationship: establish, cultivate and develop relationships with critical stakeholders, understand customer requirements and develop solutions; manage conflicting priorities whilst demonstrating and promoting the highest level of conduct and responsiveness.</li><li>Leadership: effectively form and mobilize teams to achieve common goals, drive team success through strong people management and professional leadership, respect and promote diversity, motivate and recognize unique contributions of each team member.</li><li>Communicate effectively: articulate business strategies and approaches in challenging circumstances; adjust communication style to optimise effectiveness; provide clarification of key corporate initiatives and messages; recognise and respects the points of view of others.</li></ul><div>What we offer<a rel="noopener noreferrer" target="_blank" href="http://www.swift.com/swift-resource/233771/download">We put you in control of career</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We give you a competitive package</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We help you perform at your best</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We help you make a difference</a><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We give you the freedom to be yourself</a>We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.</div></div></div>

This job is managing a support team for a leading financial messaging company in APAC. You might like this job because you’ll get to enhance customer satisfaction while fostering a diverse and innovative work culture. Let&#x27;s make a difference together!

ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community c...

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Swift Support Services Malaysia

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Swift Support Services Malaysia