Are you a servant leader with a passion for coaching people in the System Engineering practice and personal development? Do you thrive in an autonomous environment that fosters innovation and creativity?

We are seeking a M365 expert with excellent coaching abilities to lead the System Engineer Chapter. Based in Kuala Lumpur, you will be working as a member of a dynamic team that is responsible for integration of the M365 functionalities within Swift. By joining our Tribe, you will have the opportunity to create solutions in an Agile way as part of a collaborative and dynamic team.

Even if you are not sure if you are an exact fit, we want to talk to you. At SWIFT, we believe in “One Team” and developing high performing teams. You will have support from our senior leadership team to grow into your potential as a leader.

Responsibilities:

• Lead and mentor the Internal Operations Support team responsible for maintaining and optimizing SWIFT’s internal IT infrastructure and services that underpin global financial messaging operations. Foster a collaborative environment emphasizing reliability, security, and continuous improvement.

• Mentor the members of the chapter on their personal development and growth path, facilitate their performance reviews, and conduct regular performance dialogues

• Develop, implement, and continuously refine ITIL-aligned operational processes—including Incident, Problem, Change, and Request Fulfillment management—tailored to support SWIFT’s internal IT environments, ensuring seamless service delivery and minimal disruption to business-critical systems.

• Analyze operational data and KPIs related to internal IT systems performance, incident trends, and resource utilization to support decision-making, capacity planning, and process improvements aligned with ITIL and SWIFT’s internal standards.

• Contribute to the organization's strategy and vision, by offering a broad range of ideas regarding collaboration tools and devices.

• Validate proposed solutions in relation to current/ future End User Services environment. Integrate and deploy M365 functionalities.

• Prepare clear, detailed reports and presentations for senior management and governance forums, highlighting operational status, incident impact, SLA compliance, and recommendations for continuous service improvement.

• Oversee Level 2 support for complex incidents affecting SWIFT’s internal IT services, ensuring timely resolution, root cause analysis, and implementation of corrective actions in line with SWIFT’s internal controls and regulatory requirements.

• Ensure all internal operational activities comply with SWIFT’s internal security policies, industry regulations and ITIL best practices to maintain high availability, security, and business continuity.​

Qualifications:

• Passionate about people mentoring, with an inspiring hands-on approach, and keen to help others achieve their potential, to grow and succeed.

• Autonomous, empowered with the ability to adapt and respond to change.

• Strong focus on providing excellent customer service and maintaining high standards of quality, with outstanding communication abilities.

• Eager to learn, inquisitive, proactive, and enjoys working collaboratively with others to achieve goals.

• Capacity to innovate, think out of the box and connect the dots: challenge the status quo, and think out of the box for alternative/most efficient solutions.

• Strong ability to collaborate and communicate effectively with individuals at all levels and across different departments; proactive, inquisitive, and optimistic attitude.

• Experience of working in environments as a system engineer.

• Proficient in English (spoken and written).

• Knowledge in collaborative tools (JIRA & ServiceNow) is required.

• University degree in Computer Science, Electronic Engineering or equivalent experience.

• Prior experience as a System Engineer with Microsoft technologies.

• Knowledge in Microsoft M365 (Teams, SharePoint, Intune, Azure...) is an asset.

• Previous experience as people manager.

• Knowledge/Experience in Agile methodology is an asset.