As a multifaceted Programme Manager, you will be responsible for the following:

• Lead Support Readiness of major commercial or infrastructure programmes
• Effectively engage with key partners in Technology Platform, Customer Experience, Products, and other groups
• Represent customer support teams in the early phases of a project and ensure their requirements are taken into account
• Follow-up on the development, testing and deployment of these requirements with the appropriate development teams and squads
• Provide clear and detailed updates to Senior Management
• Timely and clear communication to all impacted operational teams
• Develop, document and implement Readiness plans
• Engage and lead virtual teams across operations and support teams to deliver the Operational Readiness plans for these groups
• Ensure Operational Readiness Tests are prepared, planned and implemented timely
• Provide support of technical problems. Work with the customer/vendor/ partner to establish the root cause of problems, retaining ownership of a case through resolving it individually or advancing it - in accordance with the SLA.
• Continuous Improvement. Participate in continuously improving the Customer and product experience, participate in problem solving and deep dive sessions and propose/implement necessary changes.
• Under the mentorship of a mentor, update and control the quality of internal training material, problem management procedures and on-line detailed solutions

What will make you successful:

• 8 - 10 years proven experience
• A solid knowledge and understanding is required in the area of Operations and ideally Support too
• Proficient knowledge of Office and tools (e.g. Confluence/Jira, SharePoint)
• Project or Programme Management experience or certification is a big asset
• Experience with Swift and its products and services is a plus
• Good communication and presentation skills, proficient in English, both spoken and written
• Autonomous, curious and determined
• Influencer, Negotiator
• Pro-active and able to adapt quickly to changes and new priorities

What we offer

• We put you in control of your career
• We give you a competitive package
• We help you perform at your best
• We help you make a difference
• We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals—like you—with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.