Job Description

About the Role

What to expect:

• Get exposed to Swift’s technical solutions and increasingly deliver and implement such solutions and related consulting to our customers
• Deliver technical and operational training on Swift’s products and solutions to our customers
• Increasingly partake in projects of varying complexities (small to medium size), ensuring effectiveness in meeting customer's needs, and delivering the project's expected outcomes while maintaining effective communication and managing expectations in order to guarantee customer satisfaction
• Manage project risks (security, resources, budget, quality) and escalating issues to management when appropriate
• Assist the customer in their technical readiness or solution onboardings, solving potential issues they face during projects when those fall within one’s area of expertise and within the scope of the project, thereby ensuring the success of the customer engagement
• Ensure Care services deliveries for assigned customers (update management, operational checks, etc.) in light of Swift’s operational roadmap and customer’s initiatives
• Participate in Continuous Improvement initiatives to enhance customer experience. Update knowledge management databases and document problem management procedures for both existing and new products/services as required.

What will make you successful:

• Professional background/education: bachelor’s degree or above in Computer Science or IT related fields, or equivalent experience
• 1-5 years relevant experience within the area of technical support and/or operations preferably in banking and payments businesses.
• Languages: Fluent in English and preferably in Japanese as well; any other language spoken across Asia Pacific is a plus.
• Knowledge of SwiftNet, Swift's interface products, and Swift's messaging solutions
• Proven ability to contribute in a diverse, multi-cultural, multi-country team environment and the ability to work independently
• Ability to contribute within a team environment and deliver under pressure
• High attention to details, strong analytical and problem-solving skills
• Technical skillsets on operating systems, servers, and networking
• Occasional travel may be required (up to 10-20% of the time)
• Occasional weekends and after business hours work can be expected on a need-to basis to support customer go-live activities

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

Job Requirements