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This job is a Technical and Care Services Consultant at a global financial messaging leader. You might like this job because you’ll train clients, work on exciting tech projects, and help improve customer experiences while enjoying a diverse work environment.
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Job Description
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
What to expect:
- Get exposed to Swift’s technical solutions and increasingly deliver and implement such solutions and related consulting to our customers
- Deliver technical and operational training on Swift’s products and solutions to our customers
- Increasingly partake in projects of varying complexities, ensuring effectiveness in meeting customer's needs, and delivering the project's expected outcomes while maintaining effective communication and managing expectations in order to guarantee customer satisfaction
- Manage project risks (security, resources, budget, quality) and escalating issues to management when appropriate
- Assist the customer in their technical readiness or solution onboardings, solving potential issues they face during projects when those fall within one’s area of expertise and within the scope of the project, thereby ensuring the success of the customer engagement
- Manage recurring Care services deliveries for assigned customers (update management, operational checks, etc.) in light of Swift’s operational roadmap and customer’s initiatives
- Participate in Continuous Improvement initiatives to enhance customer experience. Update knowledge management databases and document problem management procedures for both existing and new products/services as required.
What will make you successful:
- Professional background/education: bachelor’s degree or above in Computer Science or IT related fields, or equivalent experience
- 2-7 years relevant experience within the area of technical and system implementation or support and operations preferably in banking and payments businesses.
- Languages: Fluent in English and any other language spoken across Asia Pacific is a plus.
- Interest or prior exposure to Swift Messaging in any business line, Swift's interface products, or other Swift platform services
- Proven ability to contribute in a diverse, multi-cultural, multi-country team environment and the ability to work independently
- Ability to contribute within a team environment and deliver under some temporary level of pressure
- High attention to details, strong analytical and problem-solving skills
- Technical skillsets on operating systems, servers, and networking
- Occasional travel may be required (
- Occasional weekends and after business hours work can be expected on a need-to basis to support customer go-live activities
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Job Requirements
Company Benefits
Flexible Working
Enjoy the freedom to work where and when you’re most productive with our flexible working options.
Competitive Package
We offer a competitive salary and benefits package to ensure you feel valued for your contributions.
Healthy Annual Leave Package
Take the time you need to recharge with our generous annual leave allowance
Strong Medical Insurance
Stay covered with comprehensive medical insurance for you and your loved ones.
Competitive Child Leave Policy
We support working parents with a child leave policy designed to help you balance work and family life.
Employee Assistance
Access professional support whenever you need it through our dedicated Employee Assistance Program.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
