What to expect

Key responsibilities:

• Provide support through phone and web-case to answer inquiries and resolve technical problems.

• Work with customers to determine the root cause of problems.

• Generate knowledge articles to deflect known issues and participate during specifications definition to increase supportability and usability of products by decreasing product complexity.

• Update and control the quality of internal training material, problem management procedures and on-line documented solutions.

• Participate in service and products improvement projects and drive project deliverables.

What will make you successful?

• Able to work permanently on US shift supporting Americas region and weekend.

• Excellent communication skills, fluency in English written and spoken.

• Profound attention to detail, strong analytical and troubleshooting skills to support mission critical applications and service.

• Strong drive to solve problems - you will enjoy 'rolling up your sleeves' and getting involved.

• A desire to learn and progress through our extensive product range and service offering.

• Team player, willing to work in a multicultural environment.

• Autonomous, driven, self-aware, flexible, and open-minded, with strong ability to quickly adapt and respond to changes.

• Having customer-service mindset, placing our customer at the centre of attention is the heart of customer experience.

Experience:

• 1 to 2 years of work experience in a technical customer support environment, experience in Financial Services and Banking systems would be an asset.

• Foundational knowledge in various Operating Systems (Windows, Unix, or Linux) adds advantage.

• Beginner knowledge in Networking protocol (TCP/IP (such as NAT, routing), Routers, VPN and Firewalls).

• Ability to work independently and stress resistant due to business criticality and time constraint.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.