Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Flexible Working

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Competitive Package

Take the time you need to recharge with our generous annual leave allowance

Healthy Annual Leave Package

Stay covered with comprehensive medical insurance for you and your loved ones.

Strong Medical Insurance

We support working parents with a child leave policy designed to help you balance work and family life.

Competitive Child Leave Policy

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Employee Assistance

Swift Support Services Malaysia

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.

Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.

Source: <a href="https://www.swift.com/about-us/discover-swift" target="_self">Swift Website</a>

Who We Are

Ethics 
We believe in treating people with respect, fairness and equality. All our decisions are based on the highest ethical standards, so we work together for the wellbeing of the company and our people.&nbsp;

Integrity
We avoid placing ourselves in a situation where there is a conflict of interest or where we might be influenced by financial, or other private obligations to outsiders.

Trust 
We empower our employees. Trust is key to ensuring the highest levels of employee wellbeing and motivation. This ensures security, confidentiality and reliability.

Source: <a href="https://www.swift.com/about-us/vision_mission-values#:~:text=Swift%20conducts%20its%20business%20on,our%20Swift%20Speak%20Up%20channel." target="_self">Swift Website</a>

Our Values

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-1ag3yor"><div>ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.&nbsp;We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.&nbsp;&nbsp;&nbsp;</div>What to expectKey responsibilities:<ul><li>Provide support through phone and web-case to answer inquiries and resolve technical problems.</li><li>Work with customers to determine the root cause of problems.</li><li>Generate knowledge articles to deflect known issues and participate during specifications definition to increase supportability and usability of products by decreasing product complexity.</li><li>Update and control the quality of internal training material, problem management procedures and on-line documented solutions.</li><li>Participate in service and products improvement projects and drive project deliverables.</li></ul>What will make you successful?<ul><li>Able to work permanently on US shift supporting Americas region and weekend.</li><li>Excellent communication skills, fluency in English written and spoken.</li><li>Profound attention to detail, strong analytical and troubleshooting skills to support mission critical applications and service.</li><li>Strong drive to solve problems - you will enjoy 'rolling up your sleeves' and getting involved.</li><li>A desire to learn and progress through our extensive product range and service offering.</li><li>Team player, willing to work in a multicultural environment.</li><li>Autonomous, driven, self-aware, flexible, and open-minded, with strong ability to quickly adapt and respond to changes.</li><li>Having customer-service mindset, placing our customer at the centre of attention is the heart of customer experience.</li></ul>Experience:<ul><li>1 to 2 years of work experience in a technical customer support environment, experience in Financial Services and Banking systems would be an asset.</li><li>Foundational knowledge in various Operating Systems (Windows, Unix, or Linux) adds advantage.</li><li>Beginner knowledge in Networking protocol (TCP/IP (such as NAT, routing), Routers, VPN and Firewalls).</li><li>Ability to work independently and stress resistant due to business criticality and time constraint.</li></ul>What we offerWe give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact <a href="mailto:accessibility-Sysgroup@swift.com" target="_blank" rel="noopener noreferrer">accessibility-Sysgroup@swift.com</a> or indicate this in your application.Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).All requests are confidential and will not affect your candidacy.Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.</div></div>

• Triage and fix technical issues via phone/web; root-cause, author KB and update training.
• Support a global leader in secure financial messaging serving 12,000+ banks in 200+ countries.
• Learn and make impact on global finance systems!

• Selesaikan isu teknikal melalui telefon &amp; web-case; jejak punca, tulis artikel pengetahuan dan kemas kini bahan latihan.
• Organisasi perkhidmatan pesanan kewangan global, operasi di 200+ negara.
• Peluang belajar produk luas dan berkembang!

ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy._We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community c...

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