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This job is for a Technical Support Engineer on a US shift, perfect for fresh graduates! You might like this job because you’ll solve tech problems for global banks while learning in a diverse environment. Bring your enthusiasm and communication skills!
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Job Description
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
What to expect
Key responsibilities:
- Provide support through phone and web-case to answer inquiries and resolve technical problems.
- Work with customers to determine the root cause of problems.
- Generate knowledge articles to deflect known issues and participate during specifications definition to increase supportability and usability of products by decreasing product complexity.
- Update and control the quality of internal training material, problem management procedures and on-line documented solutions.
- Participate in service and products improvement projects and drive project deliverables.
What will make you successful?
- Able to work permanently on US shift supporting Americas region and weekend.
- Excellent communication skills, fluency in English written and spoken.
- Profound attention to detail, strong analytical and troubleshooting skills to support mission critical applications and service.
- Strong drive to solve problems - you will enjoy 'rolling up your sleeves' and getting involved.
- A desire to learn and progress through our extensive product range and service offering.
- Team player, willing to work in a multicultural environment.
- Autonomous, driven, self-aware, flexible, and open-minded, with strong ability to quickly adapt and respond to changes.
- Having customer-service mindset, placing our customer at the centre of attention is the heart of customer experience.
Requirements:
- Foundational knowledge in Operating Systems (Windows, Unix, or Linux) adds advantage.
- Beginner knowledge in Networking protocol (TCP/IP (such as NAT, routing), Routers, VPN and Firewalls).
- Ability to work independently and stress resistant due to business criticality and time constraint.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Job Requirements
Company Benefits
Flexible Working
Enjoy the freedom to work where and when you’re most productive with our flexible working options.
Competitive Package
We offer a competitive salary and benefits package to ensure you feel valued for your contributions.
Healthy Annual Leave Package
Take the time you need to recharge with our generous annual leave allowance
Strong Medical Insurance
Stay covered with comprehensive medical insurance for you and your loved ones.
Competitive Child Leave Policy
We support working parents with a child leave policy designed to help you balance work and family life.
Employee Assistance
Access professional support whenever you need it through our dedicated Employee Assistance Program.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
