Job Description

• Monitor and coordinate import & export shipments and transport arrangement with relevant parties to ensure smooth operations and shipment implementation
• Responsible for end to end customer engagement, i.e. proactive communication, update on shipment status, handling of customers’ complaints professionally and escalation of issues to superior if necessary
• Prepare customs documents, i.e. K1, K2, K3, K8, K9 and etc.
• Prepare shipping documents, i.e. Preferential Certificate of Origin and etc.
• Handle and fulfill shipment requirements from other government agencies, such as MAQIS, LKIM, MTIB, MIDA, MITI, CIDB, SIRIM and etc.
• Handle import and export declarations to relevant authorities and attend to any queries from them
• Check and verify disbursement invoices from carriers or freight forwarders
• Prepare high quality documents and ensure accurate billings to customers
• Responsible for receivables and payables of assigned accounts
• Support any other clerical and ad-hoc tasks as and when required

Job Requirements

  REQUIREMENTS 

• Must possess at least a Diploma from a recognised institution
• At least 1 Year(s) of working experience in the related field is required for this position (Fresh graduates are welcomed to apply)
• Proficient in English and Bahasa Malaysia.
• Proficiency in MS Office (i.e. MS Word, MS Excel and MS Outlook)
• Kursus Ejen Kastam (KEK) certificate is added advantage
• Applicants must be willing to work in Penang Island
• Malaysian citizens
• Working experience in relevant field will be considered if without academy qualification
• 5 working days & alternate Saturday (half day)

WHO WE LOOK FOR

• Pleasant personality, passionate for customer care and excellent phone manners
• Excellent working attitude with high degree of self-motivation
• Proactive team player
• Ability to work and perform progressively with minimum supervision
• Excellent coordination and problem solving skills
• Attention to details and data accuracy
• Ability to work well under pressure, with high sense of responsibility and urgency
• Familiar with HS code, Import Duty & SST computation, and BG drawback
• Familiar with customs system process flow & customs officer
• Familiar with flow of export & import for sea freight, air freight & cross border trucking
• Familiar with COO and exemptions application
• Familiar with customs and other government agencies' rules

Skills