Job Description

Overview

SETIA IBARAT SDN BHD is part of the Group of Companies & we have vacancy for two (2) sites in Perak (Teluk Intan & Lumut). The Assistant Hostel Manager / Hostel Manager is responsible for the overall management, administration, and day-to-day operations of a hostel accommodating residents. This role ensures the safety, well-being, and comfort of residents, maintains compliance with government regulations, and supervises hostel staff to provide a secure and well-maintained living environment. The Hostel Manager serves as the primary point of contact for residents, authorities, and contractors, and ensures operational efficiency through effective resource management.

Roles & Responsibilities

Resident Management

• Ensure the welfare, safety, and comfort of all residents in the hostel.
• Handle resident complaints, conflicts, and emergencies promptly and effectively.
• Maintain accurate records of resident occupancy, personal information, and movement logs.

Operational Management

• Plan, implement, and manage overall hostel daily operations.
• Plan and organize hostel activities, both internal and external.
• Oversee day-to-day hostel operations including room allocation, cleanliness, maintenance, and facility management.
• Conduct regular inspections of rooms, common areas, kitchens, toilets, and other facilities to ensure hygiene and safety standards are met.
• Coordinate repairs, maintenance, and improvements with contractors and in-house staff.

Financial and Compliance Management

• Manage and monitor hostel expenditure, budget, and financial planning.
• Ensure hostel operations comply with government regulations (JTK) and Acts such as Act 446 – Employee Minimum Standard of Housing Regulation 2020 & Centralized Worker Quarters (CLQ).
• Work closely with the Compliance Officer to ensure regulatory compliance.

Staff Supervision

• Supervise and lead all maintenance, security, and housekeeping operations.
• Prepare and manage employee schedules and shifts.
• Conduct performance reviews, training, and scheduling to ensure efficient staffing.

Safety and Environment:

• Ensure safety and adherence to hostel rules and regulations.
• Implement and monitor safety protocols including fire safety, emergency drills, and access control.

Stakeholder Engagement and Reporting:

• Attend meetings and build a good rapport with authorities, agencies, and clients.
• Suggest and implement new ideas for hostel improvement.
• Prepare weekly reports, including General Reports, Maintenance Reports, and other relevant documentation.

Job Requirements

• Bachelor's degree in Facilities Management / Property Management / Business Administration or related field.
• Minimum 5 - 7 year(s) of working experience in managing hostel /property/ facilities in any industry. 

Skills