Job Description

Job Overview:

Szindore is seeking a dedicated and tech-savvy Customer Service Representative (E-commerce) to manage customer inquiries, solve problems, and ensure a luxury buying experience across Shopee, TikTok Shop, and other social media platforms. This role involves real- time engagement with online shoppers, proactive issue resolution, and supporting post purchase satisfaction to increase repeat buyers and positive reviews.

Key Responsibilities:

• Handle customer inquiries, order-related issues, and product concerns via chat, DM, email, Shopee, and TikTok comment sections.
• Ensure high levels of customer satisfaction by providing timely, polite, and solution-oriented responses.
• Monitor and reply to product reviews, customer feedback, and seller ratings, maintaining a positive brand image.
• Coordinate with the fulfilment and logistics teams to resolve shipping, refund, or return issues. 
• Use customer insights to report recurring issues and propose process improvement.
• Update FAQs, auto-replies, and template responses based on trending questions or campaign changes.
• Ensure all communication reflects Szindore’s premium and empowering brand tone. 

Job Requirements

Requirements:

• SPM A for Bahasa Melayu and English
• Diploma or Bachelor’s Degree in Mass Communication, Marketing, or related fields.
• fresh graduates with strong portfolios are also encouraged to apply. 
• Familiar with e-commerce platforms (Shopee, TikTok Shop) and customer chat systems.
• Comfortable handling demanding customers in a fast-paced digital environment.
• Multilingual (e.g., Malay, English, Mandarin) is a strong advantage.

Skills