Job Description

About Us 

At Talent Outsource, we help companies in high-cost markets scale efficiently by outsourcing business operations to Malaysia. We handle recruitment, onboarding, payroll, and the ongoing management of high-performing offshore teams. We are currently hiring an Insurance Support Executive to support a New Zealand-based insurance firm. This is a back-office operations role assisting with policy documentation, quoting, and system processing, with no client-facing responsibilities. Due to cybersecurity requirements, this position is office-based, and the selected candidate will be required to work from our secured workspace in Kuala Lumpur. 

Key Responsibilities 

•  Prepare and submit insurance quotes via insurer portals 
•  Calculate renewal and endorsement figures using set formulas and templates 
•  Process new business entries, renewals, and policy endorsements on the client's system (Broker) 
•  Handle confidential information securely and in accordance with company protocols 
• Submit completed work for review according to daily targets and instructions

What You Will NOT Do 

• No phone or email interaction with end customers 
• No sales, marketing, or cold calling 
• No late-night or shift work 

Cybersecurity Compliance 

To comply with the client’s strict data security and privacy policies, the successful candidate must: 

• Work from a company-approved office environment 
• Use company-managed computers with endpoint protection 
• Follow all cybersecurity training and compliance protocols 
• Sign a Non-Disclosure Agreement (NDA) before starting work 
• Strictly avoid copying, transferring, or saving data on personal devices 

 Working Hours 

• Office-based, Monday to Friday, following Malaysian working hours (9 AM – 6 PM) 
• Tasks are assigned based on the New Zealand business day and completed overnight (MYT) for next-day delivery 
• No weekend work or client-facing interactions What We Offer 
• Fixed monthly salary • EPF, SOCSO, and EIS contributions 
• On-the-job training and structured onboarding 
• Secure and modern office environment 
• Opportunity to grow into more senior operations or compliance roles 
• Exposure to international insurance operations 

Job Requirements

Requirements

• Diploma or Degree in Business Administration, Insurance, Accounting, or any related field
• High attention to detail and accuracy in data entry
• Comfortable working with structured templates and documentation
• Fluent written English
• Willing to work from the Kuala Lumpur office
• Experience in insurance or financial services is an advantage, but not required
• Able to handle sensitive data and comply with strict privacy and IT protocols 

Skills