Job Description

Sales Operations Specialist

Office Location: Johor Bahru, Malaysia

Salary: Up to MYR 6,000

About the Role

We are seeking a dependable and self-motivated Sales Operation to join our client a Regional IT Security. Based in Johor Bahru, you will play a pivotal role in supporting our sales team, driving process improvements, and ensuring operational excellence. This is an exciting opportunity for a proactive individual passionate about delivering top-tier administrative support and enhancing sales performance.

Key Responsibilities

• Administrative Support: Manage a wide range of administrative tasks, including local office operations, quotation creation, purchase order (PO) processing, and Request for Procurement (RFP) submissions to the regional team.
• Sales Operations: Support the field sales team with daily tasks, troubleshoot issues, and reinforce best practices to optimize performance.
• CRM Management: Maintain data quality in the CRM system by daily monitoring of new leads, contacts, opportunities, and accounts; facilitate pipeline reviews and ensure timely updates by salespeople.
• Reporting & Analytics: Develop and distribute sales reports, dashboards, and ad-hoc insights to sales leaders and cross-functional teams; monitor KPIs, SLAs, and sales metrics to drive performance.
• Process Improvement: Identify gaps in tools and processes, propose enhancements, and document workflows to improve sales efficiency and activity.
• Onboarding & Training: Assist with sales team onboarding, set up new hires in sales applications, and create training materials for new tools or systems.
• Project Leadership: Lead specific operational projects from start to finish, representing the interests of Sales Leadership and Operations as a subject-matter expert.
• Partner & Deal Support: Process deal registrations on principal partner portals, follow up on inbound leads, and manage Halodata’s partnership registration process with potential resellers.

Job Requirements

Key Qualifications

• Experience: 2- 5 years, prior experience in IT or security (technical understanding an advantage); familiarity with supporting regional teams preferred.
• Skills:
• Excellent verbal and written communication skills.
• Strong computer proficiency, including CRM (Zoho Suites) systems
• Proven ability to manage time, leads, and deliver results independently.
• Personal Attributes:
• Dependable, self-motivated, and passionate about partner service and operational excellence.
• Fast learner with a creative approach to problem-solving.
• Collaborative team player with the ability to integrate with colleagues.

What We’re Looking For

To succeed in this role, you should:

• Bring well-developed administrative and communication skills to support a dynamic sales environment.
• Thrive in both independent and team settings, delivering results with a proactive mindset.

Skills