Our company is currently expanding and we’re looking for a Customer Service We’re looking for a Customer Service Assistant willing to work 9am to 5pm, Monday to Friday.
About the role
Customer service support (answer enquiries, arrange check-in and check-out messages, keep in touch with tenants during their stay)
Arranging cleaning with cleaning company
Handling any damage claims through Airbnb
Arrange repairs with the repairman.
Sending reminders to cleaners on the day for the properties that require cleaning.
Correspondence with guests to explain what has been damaged/extra cleaning required
Job will be a work-from-home position at first, with potential requirement to go into our Kuala Lumpur office when the office is started.
Job Requirements
Proficient in computer use and internet navigation
Self-motivated and able to work independently
Chinese speaking is crucial to the role as your position as Customer Service Assistant will be to service Chinese speaking clients and tenants.
Language Requirement:
Fluent English reading and writing and conversational speaking (must be able to communicate efficiently with English speaking team members)
Fluent Mandarin and Cantonese speaking, reading and writing
Training will be provided to you. Interested applicants may submit their CV to jobs.taneresidence@gmail.com