Job Description

• Vibrant and dynamic work environment
• Competitive salary
• Great growth potential in a fast-growing AI and Cloud industry
• Work location: 1 Utama Mall Shopping Center, Bandar Utama
• Employment Type: Contract for 1 year with shift rotation (Potential for renewal depending on project basis and performance)
• Project type: ANPR (Automatic Number Plate Recognition)

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.

Thus, we are looking for an Technical Support Lead to:

• Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
• Act as the primary escalation point for complex technical issues.
• Coordinate troubleshooting efforts and assign tasks to technical support staff.
• Liaise with the mall’s facility management team and vendors for maintenance and repair schedules.
• Liaise with Tapway’s personnel for knowledge transfer and L3 troubleshooting / rectification
• Ensure compliance with SLAs, uptime requirements, and incident response times.
• Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
• Conduct training and guidance for junior technical support staff.
• Document system updates, fixes, and modifications for reference.

Job Requirements

• Basic knowledge of computer networking and operating systems
• 2-3 years experience in technical support fields or project management.
• Basic software or programming knowledge and basic Network configuration, such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System
• Possess good software and hardware troubleshooting skills.
• Must have own transport to travel to client's sites
• Must be willing to work on short notice outside of work hours 
• Team player and able to deliver solutions within a tight timeline. 
• Good communication skills in written and spoken English and Bahasa Malaysia. 
• Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others
• An unending willingness to learn
• Strong leadership qualities
• Must be willing to work in a highly dynamic and challenging technology company environment.

Skills