Job Description

IT Operations & Support

• Lead and oversee the day-to-day IT operations across corporate offices, batching plants, and operational sites.
• Supervise IT support personnel in delivering software, hardware, network, and end-user support services.
• Ensure timely resolution of IT incidents, service requests, and operational issues.
• Provide onsite support and consultation to batching plants and operational locations as required.

ERP Implementation & Digital Transformation

• Support ERP implementation, system enhancements, and business process transformation initiatives across the organization.
• Supporting the IT Manager throughout the ERP implementation lifecycle.
• Support integration between ERP and batching plant systems, dispatch systems, Microsoft 365.
• Work with key users to execute test scenarios and validate business processes.
• Ensure ongoing support for business users and batching plant operations.

IT Infrastructure & Operational Technology

• Ensure IT infrastructure, network connectivity, cloud services, and end-user devices are operational and are ready for ERP deployment.
• Monitor the performance and availability of IT and operational technology (OT) systems supporting batching plant operations.

Cybersecurity, Governance & Compliance

• Perform regular IT security reviews, audits, and log monitoring activities.
• Ensure compliance with internal policies, regulatory requirements, and audit recommendations.
• Support the IT Manager in risk assessments, mitigation planning, disaster recovery planning, and audit preparation activities.
• Promote cybersecurity awareness and security best practices across the organization.

Budget Management

• Monitor IT operational expenditures and ensure spending remains within approved budgets.
• Assist in preparing annual IT budgets, forecasts, and cost optimization initiatives.

Job Requirements

• Candidate must possess at least a degree in information technology or computer science, or related field.
•  At least 5 years of experience in IT field.
•  Previous experience of leading an operations management team within an IT capacity.
•  Proven knowledge and technical expertise in IT systems, hardware and software
•  Strong communication skills and ability to build and maintain productive relationships with internal and internal stakeholders, subordinates, peers and senior management
• Facilitation and project management skills.
• Effective people management skills.

Skills